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Free time lead time? See the future
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<blockquote data-quote="hardcharger" data-source="post: 1655401" data-attributes="member: 52968"><p>I just had another customer tell me yesterday that they are ready to switch over to fed ex bec their rep never has time to help them. Any small thing and they are referred to some book or manual. The owner really likes ups but with the way they are or aren't being treated , he told me he has everything in place to switch over. I told my boss about it and he says " yea we've heard this before about this rep"! WTF?? Come on. We are shooting ourselves in the foot.</p></blockquote><p></p>
[QUOTE="hardcharger, post: 1655401, member: 52968"] I just had another customer tell me yesterday that they are ready to switch over to fed ex bec their rep never has time to help them. Any small thing and they are referred to some book or manual. The owner really likes ups but with the way they are or aren't being treated , he told me he has everything in place to switch over. I told my boss about it and he says " yea we've heard this before about this rep"! WTF?? Come on. We are shooting ourselves in the foot. [/QUOTE]
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