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Frustration: when 'customer A' is actually 'customer B'
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<blockquote data-quote="fiddledee" data-source="post: 1235188" data-attributes="member: 51119"><p>I think I understand the original point ok, i do agree its tougher for a cover driver to make the delivery. the quirks of the route is something that puts the cover driver at a disadvantage until that driver learns them. my post was more so referring to some of the responses on this thread which sound very anti-customer if not vindictive. Is that really how we want to respond to customers who have these little quirks or is it really our responsibility to adapt to their needs?</p></blockquote><p></p>
[QUOTE="fiddledee, post: 1235188, member: 51119"] I think I understand the original point ok, i do agree its tougher for a cover driver to make the delivery. the quirks of the route is something that puts the cover driver at a disadvantage until that driver learns them. my post was more so referring to some of the responses on this thread which sound very anti-customer if not vindictive. Is that really how we want to respond to customers who have these little quirks or is it really our responsibility to adapt to their needs? [/QUOTE]
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Frustration: when 'customer A' is actually 'customer B'
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