With every passing day, it's increasingly evident that FedEx is FUBAR, and getting worse all the time. Customers are really starting to notice the difference, especially with the Call Centers. I get requests several times per week to intervene and either trace packages, pickup Ground that has been sitting for days, or solve some other issue which is a result of corporate indifference or outright stupidity. In the old days, I'd take the initiative and place some calls...no more. I just say "sorry, but you'll need to call 1-800-Go-FedEx". That's when they threaten to "switch to UPS" or another carrier because they simply don't want the runaround. It's the same with DG and International. Even if the problem is simply solved, I'll refer the customer to the Call Center and exception the pickup. I no longer care enough to be fixing problems for this company. I WAD, and when possible, I utilize "Enhanced WAD" to take it to the next level of not caring. I am no longer an exception to the rule. I am the rule.