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Garbage service!!
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<blockquote data-quote="Undertow" data-source="post: 4692080" data-attributes="member: 4550"><p>As the saying goes..."It doesn't happen until it happens to You".</p><p></p><p>To be fair, He did note seeing all kinds of misleads and service failures unrelated to strictly his lone shipment, so I'll give him the benefit of the doubt as I agree with his sentiment. On occasion, there's stuff that truly isn't anybody's "fault". I've seen NDA envelopes get caught in the straps that customers put around packages more than a few times now. We had a customer that had a sticky substance on the bottom of all packages He'd shipped and the stuff was tearing the labels off the top of other stuff they'd be placed on. </p><p></p><p>But far more often, the service failures I'm seeing at present are the same results of the technological incompetence that currently plagues the package operation. PAL labels with a a totally different address than the the printed barcode label despite both displaying the exact same tracking number has been a problem in our building for well over the last 4 years. of which many times the stuff is either right back in the load the next day or yet again incorrectly PAL'd to the car right next to mine. It's literally the same stuff that never gets fixed and that can become mentally taxing to those of us who have to deal with the customers face to face on a daily basis. </p><p></p><p>I remember not far off in the not to distant past where I discovered 4 additional pickups in the DIAD about midway through the day that were several routes away from mine. I called and asked how that could be allowed to happen without any heads up and the office insisted I had to break off my own area 3 different times. The first one was a building that had been vacant for several years, the second was an account that had switched to a competitor several months prior, and the fourth claimed that I had shown up over an hour too early when the commit time in the DIAD indicated I'd arrived nearly 20 minutes late. Nobody could give Me an explanation the next morning or even a "We'll try to sort that out so it doesn't happen again to you or anyone else. They're too concerned with DOK compliance and DIAD training over tobacco shipments to care about actual service.</p></blockquote><p></p>
[QUOTE="Undertow, post: 4692080, member: 4550"] As the saying goes..."It doesn't happen until it happens to You". To be fair, He did note seeing all kinds of misleads and service failures unrelated to strictly his lone shipment, so I'll give him the benefit of the doubt as I agree with his sentiment. On occasion, there's stuff that truly isn't anybody's "fault". I've seen NDA envelopes get caught in the straps that customers put around packages more than a few times now. We had a customer that had a sticky substance on the bottom of all packages He'd shipped and the stuff was tearing the labels off the top of other stuff they'd be placed on. But far more often, the service failures I'm seeing at present are the same results of the technological incompetence that currently plagues the package operation. PAL labels with a a totally different address than the the printed barcode label despite both displaying the exact same tracking number has been a problem in our building for well over the last 4 years. of which many times the stuff is either right back in the load the next day or yet again incorrectly PAL'd to the car right next to mine. It's literally the same stuff that never gets fixed and that can become mentally taxing to those of us who have to deal with the customers face to face on a daily basis. I remember not far off in the not to distant past where I discovered 4 additional pickups in the DIAD about midway through the day that were several routes away from mine. I called and asked how that could be allowed to happen without any heads up and the office insisted I had to break off my own area 3 different times. The first one was a building that had been vacant for several years, the second was an account that had switched to a competitor several months prior, and the fourth claimed that I had shown up over an hour too early when the commit time in the DIAD indicated I'd arrived nearly 20 minutes late. Nobody could give Me an explanation the next morning or even a "We'll try to sort that out so it doesn't happen again to you or anyone else. They're too concerned with DOK compliance and DIAD training over tobacco shipments to care about actual service. [/QUOTE]
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