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<blockquote data-quote="BrownSuit" data-source="post: 369531" data-attributes="member: 14437"><p>I also smell a troll . . . I've heard it blamed on late air, which is enviably blamed on weather or some other event that is not covered in our tariff as a reason to claim a GSR. How many times is air late before somebody notices? I've also seen a lot of fishiness happen to keep the GSR from being claimed, like marking Emergency, DR, or Weather when it's a clear sky.</p><p></p><p>As for the question posted about ways to track reliability and GSR's, there are many systems in place to do so internally with UPS that shouldn't be discussed here.</p><p></p><p>On the customer end of things, you can always recommend that they setup Quantum View Manage through contacting somebody at <a href="http://www.ups.com/quantumview" target="_blank">www.ups.com/quantumview</a>, their BD Rep, or you can always submit a SLIM lead and get credit as a retention lead. </p><p></p><p>One of the things Quantum View Manage can do is send an e-mail every time there is an exception notification for a package sent on your account. You can do this through InternetShip, CampusShip, and WorldShip as well for each shipment, or set it to do it by default, with Quantum View Notify, but in my opinion, Quantum View Manage seems to be the easiest way to catch all three as well as any packages others may be shipping on your account.</p><p></p><p>Exceptions are anything that would keep the package from arriving at the scheduled time. </p><p></p><p>Remember, it the job of the one paying for the shipping to claim the GSR. </p><p></p><p>It also has the ability to view inbound shipments and setup the same for inbound shipments, thus letting their vendors know when something doesn't arrive on time so they can get refunded the shipping costs. </p><p></p><p>It's really not designed for GSR's, but it's one of the things that folks have used it for. </p><p></p><p>It's an easy way to get a Retention lead and some money on the AMEX. For those who have a lot of packages coming in and don't necessarily pay for them ask them if they know what's coming in. Would it benefit them to know if there was an easy way they could go online and see everything, not just billed on their account.</p><p></p><p>Then let them know somebody from BD should be calling them to get them setup.</p></blockquote><p></p>
[QUOTE="BrownSuit, post: 369531, member: 14437"] I also smell a troll . . . I've heard it blamed on late air, which is enviably blamed on weather or some other event that is not covered in our tariff as a reason to claim a GSR. How many times is air late before somebody notices? I've also seen a lot of fishiness happen to keep the GSR from being claimed, like marking Emergency, DR, or Weather when it's a clear sky. As for the question posted about ways to track reliability and GSR's, there are many systems in place to do so internally with UPS that shouldn't be discussed here. On the customer end of things, you can always recommend that they setup Quantum View Manage through contacting somebody at [URL="http://www.ups.com/quantumview"]www.ups.com/quantumview[/URL], their BD Rep, or you can always submit a SLIM lead and get credit as a retention lead. One of the things Quantum View Manage can do is send an e-mail every time there is an exception notification for a package sent on your account. You can do this through InternetShip, CampusShip, and WorldShip as well for each shipment, or set it to do it by default, with Quantum View Notify, but in my opinion, Quantum View Manage seems to be the easiest way to catch all three as well as any packages others may be shipping on your account. Exceptions are anything that would keep the package from arriving at the scheduled time. Remember, it the job of the one paying for the shipping to claim the GSR. It also has the ability to view inbound shipments and setup the same for inbound shipments, thus letting their vendors know when something doesn't arrive on time so they can get refunded the shipping costs. It's really not designed for GSR's, but it's one of the things that folks have used it for. It's an easy way to get a Retention lead and some money on the AMEX. For those who have a lot of packages coming in and don't necessarily pay for them ask them if they know what's coming in. Would it benefit them to know if there was an easy way they could go online and see everything, not just billed on their account. Then let them know somebody from BD should be calling them to get them setup. [/QUOTE]
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