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Has anyone ever had to defend yourself on route??
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<blockquote data-quote="soberups" data-source="post: 364905" data-attributes="member: 14668"><p>Sorry, but I disagree. I will always seek to defuse the situation by negotiating, apologizing, or even walking (or running) away if possible, but if some loudmouth announces that he is gonna "kick my ass" and he moves into my personal space or raises a hand, I'm going to take him at his word and do unto him <u>before</u> he does unto me. I'm not interested in getting my nose broken or my teeth knocked out by "allowing" him a free swing.</p><p> I once had an irate customer who didnt understand why he had to pay full price for the COD that he ordered. He was ranting and raving and spit was getting in my face. He was also drunk. He then started poking me in the chest with his finger. At that point I very calmly told him that I wasnt going to participate in the argument any longer, and that if he poked me with his finger again I would break it. He knew I wasnt joking, and he shut up and left me alone. The next day he was sober, and he paid for his COD and kept his mouth shut. I have never had a problem with him since.</p></blockquote><p></p>
[QUOTE="soberups, post: 364905, member: 14668"] Sorry, but I disagree. I will always seek to defuse the situation by negotiating, apologizing, or even walking (or running) away if possible, but if some loudmouth announces that he is gonna "kick my ass" and he moves into my personal space or raises a hand, I'm going to take him at his word and do unto him [U]before[/U] he does unto me. I'm not interested in getting my nose broken or my teeth knocked out by "allowing" him a free swing. I once had an irate customer who didnt understand why he had to pay full price for the COD that he ordered. He was ranting and raving and spit was getting in my face. He was also drunk. He then started poking me in the chest with his finger. At that point I very calmly told him that I wasnt going to participate in the argument any longer, and that if he poked me with his finger again I would break it. He knew I wasnt joking, and he shut up and left me alone. The next day he was sober, and he paid for his COD and kept his mouth shut. I have never had a problem with him since. [/QUOTE]
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Has anyone ever had to defend yourself on route??
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