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Healthcare Spending Accounts question
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<blockquote data-quote="toonertoo" data-source="post: 187995" data-attributes="member: 1944"><p>They are miserable to everyone.</p><p>I had one claim that they kept tossing back and forth between BC/BS and Aetna, each saying the other should pay it. Finally ended up in court. HR used to be able to help but now with Hipa or whatever that privacy act is, they can only talk to the insured or the spouse if they are on the policy. HR does have the ability to kick them in the A**, though. After a month of trying to get it straightened out and HR tellling me they were working on it, and the two companies denying it, and me trying to work and spending an hour on hold trying to handle it, my husband called HR, told them he'd be there in the morning, he'd have coffe with them, do lunch whatever they do all day, and hang out til it got taken care of, and it got paid that day. Too late for me to keep it from court, now I have a judgement on my credit report. Talk about people not doing their jobs.....</p><p>I just got back an EOB, I had two lumps removed, they are only going to pay for one, seems I should have kept the other. Here we go again.</p></blockquote><p></p>
[QUOTE="toonertoo, post: 187995, member: 1944"] They are miserable to everyone. I had one claim that they kept tossing back and forth between BC/BS and Aetna, each saying the other should pay it. Finally ended up in court. HR used to be able to help but now with Hipa or whatever that privacy act is, they can only talk to the insured or the spouse if they are on the policy. HR does have the ability to kick them in the A**, though. After a month of trying to get it straightened out and HR tellling me they were working on it, and the two companies denying it, and me trying to work and spending an hour on hold trying to handle it, my husband called HR, told them he'd be there in the morning, he'd have coffe with them, do lunch whatever they do all day, and hang out til it got taken care of, and it got paid that day. Too late for me to keep it from court, now I have a judgement on my credit report. Talk about people not doing their jobs..... I just got back an EOB, I had two lumps removed, they are only going to pay for one, seems I should have kept the other. Here we go again. [/QUOTE]
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