Help! My package is in UPS limbo and no where else to turn.

Discussion in 'UPS Discussions' started by majorMinor, Dec 14, 2013.

  1. majorMinor

    majorMinor New Member

    Hello there! I've come here after trying all possible official methods of communications with the UPS. Hopefully the kind UPSers here can help guide me on what to do next.

    I have a package with an 'Exception' msg stating: 'The package was missed at the UPS facility, UPS will deliver on the next business day.' However, this was 3 days ago with no more updates on the tracking website.

    Here's what I've tried so far:
    1. Called national customer number: The rep on the phone had nothing else to say but "We can't do anything about it until it gets updated again". I've no idea how that statement moves anything forward...
    2. Visited my local UPS facility (Maspeth, NYC): Waiting on line for 2 hours only for the lady to tell me "She can't do anything about it" as she pointed to the moving conveyor belt.
    3. Called the same facility: Was redirected twice to another extension number until the ringer just died.
    4. Tried reaching out the the sender to place a claim for 'lost package'. He/she is unresponsive.

    Is my package gone forever? Is there ANYTHING else I can do to try to find my package? Or should I wait and hope for the best and maybe it gets found and placed on a delivery truck?

    I'm very lost as to what to do and am exhausted at this point. Any advice would be so greatly appreciated.
  2. Future

    Future Victory Ride

    I would hope someone on this board from your area would chime in and go the extra mile and find your pkg. I would if i worked in your area!
  3. RonBurgandy??????????

    RonBurgandy?????????? God is Great, beer is good , People are crazy.

    Order item again. If original package shows up later refuse delivery of said parcel. If new package arrives after original parcel refuse delivery. Problem solved. Merry christmas
  4. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    He could have driven to Jersey and back and it would have been quicker.
  5. Future

    Future Victory Ride

    It will be found .... when i dont know, but soon!
  6. oldngray

    oldngray nowhere special

    Who would willingly drive to Jersey?
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  7. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    The Super Bowl is being held at MetLife Stadium (Meadowlands) in February and the NFL is banning tailgating. The Farmer's Almanac is predicting a blizzard for that weekend. Should be interesting.
  8. Maple Grove MN Driver

    Maple Grove MN Driver I like Money

    The NFL is a joke.

    Keeping stay at home moms satisfied since 1986
  9. Future

    Future Victory Ride

    saddle up come get me !!!!
  10. majorMinor

    majorMinor New Member

    Hey all, thanks for the support! The package was actually a Christmas gift I bought for my SO through's kind of irreplaceable and I guess you can say one-of-a-kind, so buying another in place of this one is not possible.

    Is there anything else I can do from my end to find the package?

    Merry Christmas and happy holidays!
  11. worldwide

    worldwide Active Member

    I recommend you relax and don't worry - you will get your package in time for Christmas.
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  12. pattuspl

    pattuspl New Member

    I also had a problem with Maspeth facility I live in Ridgewood so you probobaly know where it is.

    Got my next day air 4 days later.. that was on business address.
  13. bluehdmc

    bluehdmc Well-Known Member

    Since you bought the item through ebay, you can put a claim in through paypal. It won't help get you the item, but you'll get your money back. At that point when you put the claim in the seller should give you some response, although I've had some that don't.
  14. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    How is this fair to the seller, who held up their end of the bargain?

    The OP should continue to be patient as his package will be delivered before the week is over.
  15. pattuspl

    pattuspl New Member

    As much as I disliked UPS because of the delays what bluehdmc is not cool if you do it.

    Seller did ship the item and everything. Seller is not to blame but UPS now.

    Remember that when you do dispute it freezes the money in this case it won't be because of seller but UPS.. just be patient i Guess.
  16. bluehdmc

    bluehdmc Well-Known Member

    The OP said the seller was unresponsive. I suggested a claim because then hopefully the seller would respond.
    I shipped something I sold on ebay once, tracking said it was left on the buyer's patio. Buyer said they never received it, I had to refund the buyer's money, including shipping, file a claim with UPS then get the selling funds back, I did not get the shipping charges back. So I had to eat that charge.
  17. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Did you leave negative feedback?
  18. Marne Vet

    Marne Vet Well-Known Member

    eBay should've reimbursed you for the full amount of the auction, shipping included, if you shipped the item with a tracking number or signature request. This is a part of their buyer/seller protection, and I've had a few auctions reimbursed after buyers claimed they received broken items. Both the buyer, and myself were completely reimbursed through eBay's protection plan.
  19. majorMinor

    majorMinor New Member

    I'm not legally savvy but the sender did fulfill his/her end of the agreement by shipping the item after payment via PayPal. Although they dont' need to help with placing the tracer, it would be awfully gracious of them of they did.

    In the end, I think I'll take the majority of the opinions here and just wait for the package to be somehow magically found and delivered before x'mas...hopefully

    Crossing my fingers and hope it gets here!
  20. ZQXC

    ZQXC Guest

    Magic doesn't come into play here. Another scan must be made on the barcode before anyone can declare that your pkg. is at a certain point at a given time. The holiday volume has inadvertently caused your pkg. to become (temporarily sidelined). As long as the label doesn't become separated from the pkg., it will almost certainly rejoin the flow of packages moving through the the system toward their end destination at some point.

    I would not try to say with any certainty when this will happen, as some have. I know that you have been inconvenienced and I do hope that your item arrives soon, in good condition.

    Personal editorial: There's a lot more to this holiday than stuff. :wink2: