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<blockquote data-quote="Its_a_me" data-source="post: 5310166" data-attributes="member: 93115"><p>As others have stated, a number of reasons could cause this:</p><p>1) label fell off box with no paperwork inside stating who it belongs to (happens all the time when people attach plastic pouches with all the info in them. Automated belts and packages rubbing against others even in trucks tear these plastic pouches off. So do the unloaders whose job is to take them off the trucks and put them on the belts or stack them in the semi's.</p><p></p><p>BTW...hate to be the bearer of bad news....Unless the shipper valued it and paid for the extra insurance on the item as being over $100 that is what the claim will be paid for: it's a max rate allowed unless insured for more type thing. If the shipper paid for the additional insurance at X amount the claim will be for that valued amount.</p><p></p><p>BTWW....UPS has a dimensional restriction on the size of the boxes that if exceeded = extra charge (so it's not necessarily a weight issue for being charged more--though that is certainly another charge).</p><p></p><p><strong>In that above case (which may or may not be correct) the item will eventually be sent to UPS Overgoods in Kansas City. I don't have that local number--call the 1-800-PICK-UPS number is the best I can direct you towards</strong>: you may want to use a method other than the phone to reach out to them--like live chat or send an email---so you have written evidence to submit if it has to go to small claims.</p><p></p><p>It is kinda pointless talking to the local center/hubs after two weeks. All those are instructed to send unclaimed items to Overgoods after that time period. If you do talk to the local hubs reach out to leave a message for the overgoods clerk to see if they remember seeing it. Keep it short and sweet: does the overgoods clerk remember seeing this item--not a line by line explanation of what you've gone through. If they call you back let them leave a voicemail as that is documentation too.</p><p></p><p>2) item fell out of box. </p><p></p><p>Unfortunately, that is not going to be the case...unless an employee that doesn't know what they are doing incorrectly disposes of an empty box. See UPS has a damage system with a notation for empty boxes or "fallout." You tracking number would indicate this type of damage. As far as item recovery--if possible: calling the 800 # and getting a request in to search overgoods is the way here too.</p><p></p><p>3)Your heavy box fell into another larger box.</p><p></p><p>You would hope that the person/company with the larger box is honest and tells UPS they got something that doesn't belong to them...but that is not always the case. And sometimes with a company that larger box sits unused for weeks and months. Amazon is notorious for sending large empty spaced boxes with little tape, no packing support, and having other packages simply fall into them. Drivers don't have time to investigate these packages that aren't taped well. They aren't going to remove a box in another box unless the label faces and shows through the untaped seem. So it happens.</p><p></p><p>So yes, even large 28 lbs 48" packages can disappear. If the shipper did their job then they shouldn't. But I've seen a UPS store bubble wrap a heavy grandfather clock thinking the bubbles would hold up and the clock's weight just popped them flat and the clock was destroyed. That is what happens when you leave shipping to those being paid minimum wage unfortunately. And UPS corporate said $100 and the shipper had to take the franchise to court to recover the rest of the grandfather clock.</p><p></p><p>4) Dishonest employee</p><p>The size of the item and weight make this a less likely scenario. As they would have to walk it out the door. The hub you mention would have security in place that would minimize this chance.</p><p></p><p>If the UPS claim amount doesn't cover the cost of the item: call the credit card company and file a claim with them or take the shipper to small claims court.<strong> But as far as the item--the more time that passes the less likely the item will be recovered.</strong></p><p><strong></strong></p><p><strong>Not the answers you are looking for---but the truth. </strong></p></blockquote><p></p>
[QUOTE="Its_a_me, post: 5310166, member: 93115"] As others have stated, a number of reasons could cause this: 1) label fell off box with no paperwork inside stating who it belongs to (happens all the time when people attach plastic pouches with all the info in them. Automated belts and packages rubbing against others even in trucks tear these plastic pouches off. So do the unloaders whose job is to take them off the trucks and put them on the belts or stack them in the semi's. BTW...hate to be the bearer of bad news....Unless the shipper valued it and paid for the extra insurance on the item as being over $100 that is what the claim will be paid for: it's a max rate allowed unless insured for more type thing. If the shipper paid for the additional insurance at X amount the claim will be for that valued amount. BTWW....UPS has a dimensional restriction on the size of the boxes that if exceeded = extra charge (so it's not necessarily a weight issue for being charged more--though that is certainly another charge). [B]In that above case (which may or may not be correct) the item will eventually be sent to UPS Overgoods in Kansas City. I don't have that local number--call the 1-800-PICK-UPS number is the best I can direct you towards[/B]: you may want to use a method other than the phone to reach out to them--like live chat or send an email---so you have written evidence to submit if it has to go to small claims. It is kinda pointless talking to the local center/hubs after two weeks. All those are instructed to send unclaimed items to Overgoods after that time period. If you do talk to the local hubs reach out to leave a message for the overgoods clerk to see if they remember seeing it. Keep it short and sweet: does the overgoods clerk remember seeing this item--not a line by line explanation of what you've gone through. If they call you back let them leave a voicemail as that is documentation too. 2) item fell out of box. Unfortunately, that is not going to be the case...unless an employee that doesn't know what they are doing incorrectly disposes of an empty box. See UPS has a damage system with a notation for empty boxes or "fallout." You tracking number would indicate this type of damage. As far as item recovery--if possible: calling the 800 # and getting a request in to search overgoods is the way here too. 3)Your heavy box fell into another larger box. You would hope that the person/company with the larger box is honest and tells UPS they got something that doesn't belong to them...but that is not always the case. And sometimes with a company that larger box sits unused for weeks and months. Amazon is notorious for sending large empty spaced boxes with little tape, no packing support, and having other packages simply fall into them. Drivers don't have time to investigate these packages that aren't taped well. They aren't going to remove a box in another box unless the label faces and shows through the untaped seem. So it happens. So yes, even large 28 lbs 48" packages can disappear. If the shipper did their job then they shouldn't. But I've seen a UPS store bubble wrap a heavy grandfather clock thinking the bubbles would hold up and the clock's weight just popped them flat and the clock was destroyed. That is what happens when you leave shipping to those being paid minimum wage unfortunately. And UPS corporate said $100 and the shipper had to take the franchise to court to recover the rest of the grandfather clock. 4) Dishonest employee The size of the item and weight make this a less likely scenario. As they would have to walk it out the door. The hub you mention would have security in place that would minimize this chance. If the UPS claim amount doesn't cover the cost of the item: call the credit card company and file a claim with them or take the shipper to small claims court.[B] But as far as the item--the more time that passes the less likely the item will be recovered. Not the answers you are looking for---but the truth. [/B] [/QUOTE]
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