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<blockquote data-quote="scratch" data-source="post: 5310548" data-attributes="member: 1674"><p>When a shipper ships a package, a label is created with a tracking number. Just because a label and number are printed doesn't necessarily mean that it got picked up by UPS and made it into the system. That package has to be picked up by UPS and the tracking number is scanned that day if it makes it to a UPS building. There are actually two tracking systems. The one the customer sees is the one where the package is sorted and handled correctly and it makes it through the system like it's supposed to. The internal tracking system show scans in real-time, meaning the package travels through the sorting system, enters and leaves different buildings, exception scans entered by clerks, and several other scenarios. If your tracking number was scanned inside one of our buildings, that means it was shipped and it's in the system somewhere. As stated by somebody above, the label could be damaged or missing and a clerk that day inspected it and couldn't figure out who shipped it or where it is going. That is what we call Overgoods and it should have been shipped off that same day to a Central UPS Overgoods facility. Contents are inspected again there and hopefully can be matched with a claim filed before UPS pays the shipper for a missing package. Another thing that could have happened is the package was loaded in the wrong trailer going from where you are at and the West Coast. That package would have no scans until that trailer is unloaded a week later on the other side of the country. I hope your doll is found and returned to you either way. UPS handles millions of packages a day and sometimes things can go wrong.</p></blockquote><p></p>
[QUOTE="scratch, post: 5310548, member: 1674"] When a shipper ships a package, a label is created with a tracking number. Just because a label and number are printed doesn't necessarily mean that it got picked up by UPS and made it into the system. That package has to be picked up by UPS and the tracking number is scanned that day if it makes it to a UPS building. There are actually two tracking systems. The one the customer sees is the one where the package is sorted and handled correctly and it makes it through the system like it's supposed to. The internal tracking system show scans in real-time, meaning the package travels through the sorting system, enters and leaves different buildings, exception scans entered by clerks, and several other scenarios. If your tracking number was scanned inside one of our buildings, that means it was shipped and it's in the system somewhere. As stated by somebody above, the label could be damaged or missing and a clerk that day inspected it and couldn't figure out who shipped it or where it is going. That is what we call Overgoods and it should have been shipped off that same day to a Central UPS Overgoods facility. Contents are inspected again there and hopefully can be matched with a claim filed before UPS pays the shipper for a missing package. Another thing that could have happened is the package was loaded in the wrong trailer going from where you are at and the West Coast. That package would have no scans until that trailer is unloaded a week later on the other side of the country. I hope your doll is found and returned to you either way. UPS handles millions of packages a day and sometimes things can go wrong. [/QUOTE]
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