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<blockquote data-quote="Northbaypkg" data-source="post: 3870640" data-attributes="member: 58387"><p>I heard rumors last year that the phones were supposed to ultimately replace the DIAD V. While I believe the software used for the phone will be an improvement over the DIAD V system (with a few tweaks and glitches removed), I certainly hope that it will be encased in hardware similar to the DIAD V. Meaning much more durable, and with a lot more physical buttons vs just the touchscreen of the phone. </p><p></p><p>In regards to your comment about the target scan size for helpers. I have an industrial route with a lot of business stops. On the rear door stops that both have 50+ pieces daily I find it saves a lot more time to have the helper sheet those with the phone. At both of those rear door stops it only takes one person since it's essentially scan the package and hand it over to the dock worker. While he's doing that, I can organize the rest of the truck stop for stop. I tried having him use the DIAD at one point. But even then it took him just as long or even longer than with the phone since he wasn't used to aiming the scan reticule and correctly judging the distance to scan the package from. I then tried myself to use the phone to scan and ran into the issue I mentioned in my previous post of the screen not being responsive enough. </p><p></p><p>Speaking of which, that reminds me of another glitch we ran into with the phone. If ever the helper accidentally scanned the same package twice, the usual message would come up asking if it was a duplicate package or a rescan. When we selected rescan, it would remove another package that was previously scanned. This was a major PITA because it then required us to find that package, which was usually already taken and loaded on a pallet by the dock worker, and rescan it. It happened almost every time he accidentally scanned a package twice and it was quite frustrating. </p><p></p><p>Regarding the shipper release packages at business glitch. You are correct that when delivering those packages at a business with the DIAD, we have to get a signature every time. Which is quite dumb to me but that's another story. Anyhow, your solution with the phone of using customer contact is good, as long as it still distinguishes the stop as a business stop and not residential. Since all the options in the phone were residential options, I thought that using the customer contact option would be like getting a signature at a residence.</p></blockquote><p></p>
[QUOTE="Northbaypkg, post: 3870640, member: 58387"] I heard rumors last year that the phones were supposed to ultimately replace the DIAD V. While I believe the software used for the phone will be an improvement over the DIAD V system (with a few tweaks and glitches removed), I certainly hope that it will be encased in hardware similar to the DIAD V. Meaning much more durable, and with a lot more physical buttons vs just the touchscreen of the phone. In regards to your comment about the target scan size for helpers. I have an industrial route with a lot of business stops. On the rear door stops that both have 50+ pieces daily I find it saves a lot more time to have the helper sheet those with the phone. At both of those rear door stops it only takes one person since it's essentially scan the package and hand it over to the dock worker. While he's doing that, I can organize the rest of the truck stop for stop. I tried having him use the DIAD at one point. But even then it took him just as long or even longer than with the phone since he wasn't used to aiming the scan reticule and correctly judging the distance to scan the package from. I then tried myself to use the phone to scan and ran into the issue I mentioned in my previous post of the screen not being responsive enough. Speaking of which, that reminds me of another glitch we ran into with the phone. If ever the helper accidentally scanned the same package twice, the usual message would come up asking if it was a duplicate package or a rescan. When we selected rescan, it would remove another package that was previously scanned. This was a major PITA because it then required us to find that package, which was usually already taken and loaded on a pallet by the dock worker, and rescan it. It happened almost every time he accidentally scanned a package twice and it was quite frustrating. Regarding the shipper release packages at business glitch. You are correct that when delivering those packages at a business with the DIAD, we have to get a signature every time. Which is quite dumb to me but that's another story. Anyhow, your solution with the phone of using customer contact is good, as long as it still distinguishes the stop as a business stop and not residential. Since all the options in the phone were residential options, I thought that using the customer contact option would be like getting a signature at a residence. [/QUOTE]
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