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<blockquote data-quote="Bagels" data-source="post: 1953606" data-attributes="member: 43436"><p>Because they don't want hundreds of helpers blowing up a phone line that's critically important to the operation.</p><p></p><p>They scrapped the direct-dial system here a few years ago; each of our three centers has just one number (UPS said it saved the company several thousand per year -- that's just one building -- and direct-dial was unnecessary since management communicated primarily via cell phone). Just not fair to the OMS to field several hundred calls a day from helpers. The coordinators instead use a prepaid cell phone, which probably works better for them since texting simplifies their jobs.</p></blockquote><p></p>
[QUOTE="Bagels, post: 1953606, member: 43436"] Because they don't want hundreds of helpers blowing up a phone line that's critically important to the operation. They scrapped the direct-dial system here a few years ago; each of our three centers has just one number (UPS said it saved the company several thousand per year -- that's just one building -- and direct-dial was unnecessary since management communicated primarily via cell phone). Just not fair to the OMS to field several hundred calls a day from helpers. The coordinators instead use a prepaid cell phone, which probably works better for them since texting simplifies their jobs. [/QUOTE]
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