How do you, break the ice?

diesel96

Well-Known Member
I'm nice to people but most don't know my name or anything about me. Deliver and go. I got stuff to do. If they have a question or concern I'm more than willing to help but I will not start a conversation I don't have time to finish. There are a few exceptions if you know what I mean.

I don't.


I simply show up, give the reciever a package, collect a signiature and then leave. I never tell anyone my name. If they ask I only tell them if I like them. Ice breaking is bad for the SPORH and overallowed.

Ice breaking not needed.



Psst.....don't tell the IRS, but because my customers knew my name and had my full corporation, I used to rake in some serious CASH every xmas for breaking the ice...I guess you can call me an Ice breaker...

Yamal.jpg
 

longlunchguy

Runnin on Empty
When I go into a new business for the first time I try to touch a lot of stuff on the person's desk. If they don't sign quickly, I will wander around the room straightening the artwork on the walls and talking about sports, the weather, or whatever crosses my mind. If they still don't sign, look in their fridge. By then they sre sure to ask "Can I help you?"
 

brownrodster

Well-Known Member
Psst.....don't tell the IRS, but because my customers knew my name and had my full corporation, I used to rake in some serious CASH every xmas for breaking the ice...I guess you can call me an Ice breaker...

Yamal.jpg

An old lady gave me a tip the other day. I gave it to the bum on the corner.
 

diesel96

Well-Known Member
An old lady gave me a tip the other day. I gave it to the bum on the corner.


A bum ask me for some money the other day after I came out of a McDonalds, I said here.....I gave him an extra double-cheese burger that I had purchased from the dollar menu and gave him my diet coke that I had just refilled....I told him take it or leave it, I'm not contributing to your alcohol fund....

When I go into a new business for the first time I try to touch a lot of stuff on the person's desk. If they don't sign quickly, I will wander around the room straightening the artwork on the walls and talking about sports, the weather, or whatever crosses my mind. If they still don't sign, look in their fridge. By then they sre sure to ask "Can I help you?"

:rofl:.......That's funny right there....
I had a new sup instruct me to YELL "UPS" at the top of my lungs as I walk into my business stops and start rattling my keys to get their attention....You should of seen the dirty looks my new sup and I got when some of my business stops were no bigger than a 12x12 office...lol
 

Dustyroads

Well-Known Member
I like to flash a big smile and say, "Hi, everybody!", usually the customers can take it from there. And, yes, Dill, it moves one to the head of the line, literally. Of course, I've seen the same customers for 30 years, but it's not unusual for customers to pause what they are doing and take care of signing, and even exchanging a few pleasant words. No one seems to mind the interruption, in fact, they kinda seem to like doing it. :)
 
M

Mike23

Guest
With COD's I tell them to make friends with someone who's a broker because all delivery companies are a rip off when it comes to brokerage charges. This not only gives them an opening to complain about the cost but puts you on their 'buddy' list cause you hate it too.

Once a friend of mine opens her brokerage company, UPS will find their brokerage in my area fall tremendously while I get a kick back :D
 

iamhuge

Banned
Im a grouch, but i fake it on route. Just makes it easier. I had the perfect customer for about ten years, before he retired. We rarely said hi or bye. I'd walk in the back door, he would come and sign, and i'd walk out. Beautiful.
 

Bad Gas!

Well-Known Member
I pick certain customers, walk in, and before they ask, I say "Pretty good and you"...I usually get a laugh...Some call me a smarty...And I tell em ,Well , you weren't going to ask, so I told ya".....Most will eventually try to get me next time I walk with" Good and you" before I get them...It gets really funny at some places....I guess you would have to be there......Try it!
 

dilligaf

IN VINO VERITAS
I love being able to get in behind the scene, so to speak. Walking around other customers and going behind the counter at the bank or the gas station, or walking through the scanners at the court house and setting the alarm off. The security guards don't even slow us down. :surprised:
 

UpstateNYUPSer(Ret)

Well-Known Member
Getting "behind the scene" can also have a negative effect. I have delivered to a number of supermarkets and restaurants where you would swear they wouldn't know what a mop and bucket where if you held them up in front of their faces. I have this one Chinese restaurant which was simply disgusting, yet I go there once a week for their buffet.

I have a bank that I deliver to that is usually quite busy on Fridays (payday) and I love walking past the line of people and right up to a teller. I can feel their eyes burning holes in my back and will ask the teller, "Are they all giving me dirty looks?", but most people realize our time constraints and give us a break.

This is not a job for the timid but also is not a job for a bully.
 

BLACKBOX

Life is a Highway...
I have a bank that I deliver to that is usually quite busy on Fridays (payday) and I love walking past the line of people and right up to a teller.

I don't even bother going to a teller line. I always look for someone at a desk,they sign and I dump it there,bye bye, in n out within one minute. The only bad thing is someone standing in line always recognizes you and want to talk.
 

SmithBarney

Well-Known Member
I remember once being locked in a Bank Vault so I could process 20 crates of something valuable enough to be locked in the vault. It was kinda cool and yet a bit creepy..
 

ups1990

Well-Known Member
Getting "behind the scene" can also have a negative effect. I have delivered to a number of supermarkets and restaurants where you would swear they wouldn't know what a mop and bucket where if you held them up in front of their faces. I have this one Chinese restaurant which was simply disgusting, yet I go there once a week for their buffet.

I have a bank that I deliver to that is usually quite busy on Fridays (payday) and I love walking past the line of people and right up to a teller. I can feel their eyes burning holes in my back and will ask the teller, "Are they all giving me dirty looks?", but most people realize our time constraints and give us a break.

This is not a job for the timid but also is not a job for a bully.
I have a BOFA on my route. This place is always busy. No matter the time of day, it looks like a friday. I go the side of the front counter and get buzzed in. The look in peoples' faces is priceless. No doubt the UPS uniform along with a drivers rapport with workers has a tremendous affect.
 

old levi's

blank space
Here's a good icebreaker. Receptionist in a large office asks " What's in the box?" Look at the return address and say " I don't know, But it's from PornMaster." Beware of falling ice........
 

Tiny Panda

Well-Known Member
A bum ask me for some money the other day after I came out of a McDonalds, I said here.....I gave him an extra double-cheese burger that I had purchased from the dollar menu and gave him my diet coke that I had just refilled....I told him take it or leave it, I'm not contributing to your alcohol fund....



:rofl:.......That's funny right there....
I had a new sup instruct me to YELL "UPS" at the top of my lungs as I walk into my business stops and start rattling my keys to get their attention....You should of seen the dirty looks my new sup and I got when some of my business stops were no bigger than a 12x12 office...lol


Same with me, i went to a house and he expected me to announce my arrival so i went round the back and climbed in the window, pulled the guy outta bed and went to the front door, little did my sup know it was my brothers house.
 
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