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Brown Cafe UPS Forum
UPS Discussions
How Do You Handle Stupid Non-Customers?
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<blockquote data-quote="cachsux" data-source="post: 627825" data-attributes="member: 5529"><p>This "I don`t have to" attitude is part of the problem with the company or at least some of it`s drivers. You are in THEIR place of business not yours if they say put it here,get signature there,it IS your job to do so. If something is unsafe,take the time to point it out,respectfully, and maybe they`ll change their minds. If not bring it up to your mgmt team and let them deal with the customer. But until then you can put the packages where they tell you or the FedEx guy will. Yes it sucks sometimes to have a demanding customer,get to know them and maybe you can change them,but until then it is what your job is about,SERVICE. Don`t like it ? Go back to part time and load trailers.</p></blockquote><p></p>
[QUOTE="cachsux, post: 627825, member: 5529"] This "I don`t have to" attitude is part of the problem with the company or at least some of it`s drivers. You are in THEIR place of business not yours if they say put it here,get signature there,it IS your job to do so. If something is unsafe,take the time to point it out,respectfully, and maybe they`ll change their minds. If not bring it up to your mgmt team and let them deal with the customer. But until then you can put the packages where they tell you or the FedEx guy will. Yes it sucks sometimes to have a demanding customer,get to know them and maybe you can change them,but until then it is what your job is about,SERVICE. Don`t like it ? Go back to part time and load trailers. [/QUOTE]
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How Do You Handle Stupid Non-Customers?
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