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Brown Cafe UPS Forum
UPS Union Issues
how far inside the door.
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<blockquote data-quote="over9five" data-source="post: 490885" data-attributes="member: 1401"><p>I don't think we would win any of those scenarios here. The customer would call in, and management would tell us to do what the customer says.</p><p> </p><p>I <em>have</em> refused to deliver to a customer that verbally abused me. (Horrible me, I RTSd a call tag after 3 attempts at her business!). I didn't say a word back, just left, called my boss and told him I wouldn't even go back for the p/u until he had a talk with HIS customer. Somebody else picked up that night, and the next day my sup, center manager, and me all had a meeting with her at her business.</p><p>Went extremely well, I was proud of the management team that day.</p></blockquote><p></p>
[QUOTE="over9five, post: 490885, member: 1401"] I don't think we would win any of those scenarios here. The customer would call in, and management would tell us to do what the customer says. I [I]have[/I] refused to deliver to a customer that verbally abused me. (Horrible me, I RTSd a call tag after 3 attempts at her business!). I didn't say a word back, just left, called my boss and told him I wouldn't even go back for the p/u until he had a talk with HIS customer. Somebody else picked up that night, and the next day my sup, center manager, and me all had a meeting with her at her business. Went extremely well, I was proud of the management team that day. [/QUOTE]
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how far inside the door.
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