Im sure that happens also, Im only speaking of my experience. yes, pickups are usually the same, but we all know that company "x" who is shipping lots of items with us daily DOES expect to have their deliveries there at a reasonable time each day. Especially when things that come in go right back out the same day. I feel like were just giving volume away when this kind of thing happens. Maybe IE needs to be the ones who have to answer the phone when our customers call in complaints. management seems really out of touch with the customers, they really do...they just dont care.
Coldworld - I find it interesting that a scenario laid out to be the driver's fault because he feels a natural tendency to actually want to go home, especially on a Friday afternoon, suddenly becomes everybody else's fault ranging from BD, to IE, to Customer Service to the center manager.
This thread seems to have been started to bash BD for problems at the center and district level for routes and numbers.
Stuff happens. Sometimes it is BD's Fault, sometimes it's IE, sometimes it's customer service, believe it or not, sometimes it's operations.
Customer service was a lot different back in the day when 800 meant you were calling some people in the local district office or center about your missing package or problem with the driver. Times have changed. We have corporately outsourced a large volume of not only our Customer Service but our billing. You can't blame this or any other aspect of the company for the problems.
I'm also ashamed of my fellow UPSers for derogatory comments made towards the weight and appearances of your fellow employees. The female workers, including your female BD Counterparts ARE NOT EYE CANDY. They are human beings and deserve to be treated as such.
If I were your sup and overheard comments such as those in this thread, I'd write you up on the spot. Yeah, you could grieve it and probably get away with it, but I'm pretty sure your Steward would slap you upside the head (proverbially, not physically) and ask you what you were thinking.
I realize that this is outside the workplace, but have some respect for your fellow UPSers. They deserve to be treated with dignity.
As for their pay structure, I honestly don't see how that's any of your business, but what I can say is that you more than likely make more money than them in a year with overtime and peak. You really have no reason to be busting their chops about what they do and don't make money wise.
If you have a problem with how an account has been handled, address it with your supervisor and go further if necessary. If I personally come across problems, even those involving other departments, I address it properly and professionally until it is dealt with. It may not always be to my liking either.
Life ain't fair, you can either live with it and complain or make the best of it and be content. Which are you going to do?
