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How should company fix peak problems?
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<blockquote data-quote="barnyard" data-source="post: 1243831" data-attributes="member: 13921"><p>This was the 1st peak that I can remember that we did not have sales people in our building to help run air. We usually have 3 salespeople that shuttle air and another as our helper coordinator.</p><p></p><p>My center was also supposed to have 3 temp cover drivers. 2 quit, 1 could not do it because of a ticket in the past year. None of them were replaced. Those 3 would have made a difference.</p><p></p><p>Yesterday, our air shuttle did not reach the building till 1100, 3.5 hours late. I did not meet my shuttle till 1400. That tells me that Louisville needs to do a better job of telling customers what time our cut off is. </p><p></p><p>Our center only had 2 days of really bad weather. 2 hours north of us had 3, but those 3 days meant they had 1000 feet of trailers a day that they could not get to for over a week. It does seem like the people in that neck of the woods is more understanding than what I have seen from the rest of the country.</p><p></p><p>I also agree that sales needs to make a greater effort at converting NDA to NDA saver. Some customers should not even have an NDA option, saver only. They also need to remind shippers that additional volume in December that could wait till January would be priced lower (as in give shippers a 'sale' on shipping in January, say after the 2nd week.) That would eliminate a lot of the offices that had to have their 30 computers shipped last week or Valentine's BS or the vitamin boxes that could easily wait a week or 2.</p><p></p><p>Price the shipping so that it is more expensive to ship in December. That would make November and January heavier, but it would also cut down peak a little.</p></blockquote><p></p>
[QUOTE="barnyard, post: 1243831, member: 13921"] This was the 1st peak that I can remember that we did not have sales people in our building to help run air. We usually have 3 salespeople that shuttle air and another as our helper coordinator. My center was also supposed to have 3 temp cover drivers. 2 quit, 1 could not do it because of a ticket in the past year. None of them were replaced. Those 3 would have made a difference. Yesterday, our air shuttle did not reach the building till 1100, 3.5 hours late. I did not meet my shuttle till 1400. That tells me that Louisville needs to do a better job of telling customers what time our cut off is. Our center only had 2 days of really bad weather. 2 hours north of us had 3, but those 3 days meant they had 1000 feet of trailers a day that they could not get to for over a week. It does seem like the people in that neck of the woods is more understanding than what I have seen from the rest of the country. I also agree that sales needs to make a greater effort at converting NDA to NDA saver. Some customers should not even have an NDA option, saver only. They also need to remind shippers that additional volume in December that could wait till January would be priced lower (as in give shippers a 'sale' on shipping in January, say after the 2nd week.) That would eliminate a lot of the offices that had to have their 30 computers shipped last week or Valentine's BS or the vitamin boxes that could easily wait a week or 2. Price the shipping so that it is more expensive to ship in December. That would make November and January heavier, but it would also cut down peak a little. [/QUOTE]
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