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How should company fix peak problems?
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<blockquote data-quote="Packmule" data-source="post: 1246788" data-attributes="member: 33558"><p>Here are my suggestions on how to fix our problem with Christmas overload.</p><p>1. Keep a sufficient number of drivers and vehicles on the road throughout the year to handle the job efficiently--even when there are unexpected absences.</p><p>2. Hire 20% more seasonal temp drivers that we currently do, and bring them on in early November. This keeps hours for all under control for all, while making it worth the temp driver's time to be here. Also reduces stress, accidents and injuries.</p><p>3. Allow drivers to decide how long to use their helpers, as giving them plenty of hours in less intense times give them time to become more proficient and encourages them to stay on to the end and come back the next year.</p><p>4. The last week before Christmas, eliminate all residential next day air time of day commits. This frees up thousands of hours nationally and allow drivers to be vastly more productive by staying on trace.</p><p>5. Christmas Eve, cancel all commercial deliveries except those customers who call ahead and guarantee they will be open till at least 5:00 pm. This gets tons of dead weight out of the cars so drivers can focus on Christmas packages going to residential.</p><p>6. Place caps on the number of NDA packages we will accept from shippers for Christmas Eve delivery. First come, first served. If not caps on numbers, then amend our guarantee to "best we can do" after so many.</p><p></p><p>In the end, it is a given that the world has changed and online holiday shipping is here to stay in a big way for the foreseeable future. And the more there are terror attacks and Black Friday nightmares, the more people will avoid it and go online, but we will never be able to pull thousands more drivers, trucks, airplanes, and sorters/hubs out of thin air for the last 3 days to please procrastinators and the big shippers who promise to appease them at our expense.</p><p>Just my thoughts.</p></blockquote><p></p>
[QUOTE="Packmule, post: 1246788, member: 33558"] Here are my suggestions on how to fix our problem with Christmas overload. 1. Keep a sufficient number of drivers and vehicles on the road throughout the year to handle the job efficiently--even when there are unexpected absences. 2. Hire 20% more seasonal temp drivers that we currently do, and bring them on in early November. This keeps hours for all under control for all, while making it worth the temp driver's time to be here. Also reduces stress, accidents and injuries. 3. Allow drivers to decide how long to use their helpers, as giving them plenty of hours in less intense times give them time to become more proficient and encourages them to stay on to the end and come back the next year. 4. The last week before Christmas, eliminate all residential next day air time of day commits. This frees up thousands of hours nationally and allow drivers to be vastly more productive by staying on trace. 5. Christmas Eve, cancel all commercial deliveries except those customers who call ahead and guarantee they will be open till at least 5:00 pm. This gets tons of dead weight out of the cars so drivers can focus on Christmas packages going to residential. 6. Place caps on the number of NDA packages we will accept from shippers for Christmas Eve delivery. First come, first served. If not caps on numbers, then amend our guarantee to "best we can do" after so many. In the end, it is a given that the world has changed and online holiday shipping is here to stay in a big way for the foreseeable future. And the more there are terror attacks and Black Friday nightmares, the more people will avoid it and go online, but we will never be able to pull thousands more drivers, trucks, airplanes, and sorters/hubs out of thin air for the last 3 days to please procrastinators and the big shippers who promise to appease them at our expense. Just my thoughts. [/QUOTE]
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