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How to lose your GFT [Long post]
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<blockquote data-quote="59 Dano" data-source="post: 3227831" data-attributes="member: 23516"><p>From a GFT letter posted on the web, link to follow. This is a more extreme example but the mindset and attitude is fairly common for those in the GFT process. </p><p></p><p></p><p></p><p>Not bad but too much "LOOK AT ME I'M SPECIAL."</p><p></p><p> </p><p></p><p>Fine, with the exception of the bold parts. It's not a good idea to tell them that you shouldn't be fired because a customer says you shouldn't. </p><p></p><p></p><p></p><p>This is bad. No, it's horrible and terrible because the courier knows what he did was wrong and he knew it when he did it and he won't take ownership of it. He's trying to put it off on the customer.</p><p></p><p>This fool has set himself up to be eviscerated were he making this argument in person. A much better way to handle this particular point: "I was not doing this for any type of personal gain but for the benefit of a customer. Unfortunately I went about it in the wrong way and violated our policy. I'm thankful that the outcome was positive for the customer but that doesn't justify my poor decision and I understand why I'm being punished but am asking for a less severe punishment." </p><p></p><p>Otherwise, the guy is going to be eviscerated:</p><p>"I place the customer's happiness and needs above all else."</p><p>Does that mean you commit this violation all the time to keep customers happy?</p><p>"Of course not!"</p><p>Why not?</p><p>"Uhh... because it's against policy."</p><p>Then why did you do it this time?</p><p></p><p>NEVER try that when you're in a GFT situation.</p><p></p><p></p><p></p><p>What is the point of this? It doesn't make you look good. It has nothing to do with your case. All it does is to illustrate that you're not taking ownership of something you know you did that was wrong.</p><p></p><p></p><p></p><p>Monumentally stupid. If he's making an argument that release procedures were unclear and he wasn't properly trained then this would be bolded, highlighted, in all caps, underlined, etc. But he's not making that argument and earlier justified doing what he did under the guise of being a "throwback to the old school." </p><p></p><p></p><p></p><p>First two sentences are fine, the rest sounds like desperation. </p><p></p><p>Because it is.</p><p></p><p></p><p></p><p>After EIGHT paragraphs of making excuses, blaming others, and red herrings, the NINTH paragraph begins with the admission of an error. It is immediately followed by his belief that he should be forgiven by FedEx because of a philosophy followed by Southwest Airlines. And of course there's the accusation that FedEx is being vindictive.</p><p></p><p></p><p></p><p>This is an excellent paragraph. By itself it's almost enough to make some at this level of a GFT seriously reconsider the punishment. Sadly, this one paragraph of seemingly humble contrition after nine paragraphs of excuses and finger-pointing only goes to show that he's not being genuine at all. How can I believe that you learned a lesson after all you've done to deny responsibility?</p><p></p><p></p><p></p><p>I cannot understand WTF is to be accomplished here. NO IDEA. The end of your letter should be the one that drives your point home and will leave a lasting impression that will hopefully influence their decision. The previous entry would have been a GREAT place to end. Granted most of the letter is bad, but at least you would have ended on a fairly high note.</p><p></p><p>But no. It was not to be, for you CAN'T STOP THE BLACK HELICOPTERS. WHY?? WHY?? WHY?? WHY?? Your GFT is a request for a reduction (or elimination) of punishment. It is NOT a platform for crazy allegations and threats of lawsuits.</p><p></p><p>But there's more! Paul didn't dig his hole deep enough with the letter alone, he also had an attachment. </p><p></p><p></p><p></p><p>Ignoring the fact that this is just silly, the "It's always wrong except when I do it" mentality never works. </p><p></p><p></p><p></p><p>If you don't have the full details and you can't vouch for the accuracy, why include it? Ignoring that this serves no purpose at all, it says "I don't know what I'm talking about, but here goes!"</p><p></p><p></p><p></p><p>What follows is a list of accusations against his managers. If you were still undecided, this has to convince you that the guy is just really stupid. Again, nothing here helps his case. Nothing. No complaint that he didn't know how to do whatever he did that was wrong. Nothing to suggest that management told him to do what he did or suggested that it was okay. Nothing. He throws his managers under the bus and then asks to be allowed to go back to work for them again.</p><p></p><p>How well would he expect them to treat him, should he return? I don't know.</p><p></p><p>If you ever find yourself in a GFT situation, look at this guy's letter. Don't do what he did. </p><p></p><p>DON'T:</p><p>Make excuses.</p><p>Avoid responsibility.</p><p>Make random accusations.</p><p>Be tempted to think that you can make yourself innocent by making enough other people guilty.</p><p></p><p>DO:</p><p>Be honest.</p><p>Take ownership and apologize for your actions.</p><p>Be brief and concise. </p><p>Stick to the relevant facts.</p><p></p><p>Remember, this is an opportunity for you to give them a reason to reduce your punishment, not a forum for you to unload on everyone with whom you have issues. One of the more common mistakes is that people try too hard to convince the GFT people. You want the person reading your letter or hearing your case to question the decision of your manager, not you and your motives.</p><p></p><p><a href="http://www.unionizefedex.org/UnionYes/page19.html" target="_blank">UnionYes</a></p><p><a href="http://www.unionizefedex.org/UnionYes/page20.html" target="_blank">UnionYes</a></p></blockquote><p></p>
[QUOTE="59 Dano, post: 3227831, member: 23516"] From a GFT letter posted on the web, link to follow. This is a more extreme example but the mindset and attitude is fairly common for those in the GFT process. Not bad but too much "LOOK AT ME I'M SPECIAL." Fine, with the exception of the bold parts. It's not a good idea to tell them that you shouldn't be fired because a customer says you shouldn't. This is bad. No, it's horrible and terrible because the courier knows what he did was wrong and he knew it when he did it and he won't take ownership of it. He's trying to put it off on the customer. This fool has set himself up to be eviscerated were he making this argument in person. A much better way to handle this particular point: "I was not doing this for any type of personal gain but for the benefit of a customer. Unfortunately I went about it in the wrong way and violated our policy. I'm thankful that the outcome was positive for the customer but that doesn't justify my poor decision and I understand why I'm being punished but am asking for a less severe punishment." Otherwise, the guy is going to be eviscerated: "I place the customer's happiness and needs above all else." Does that mean you commit this violation all the time to keep customers happy? "Of course not!" Why not? "Uhh... because it's against policy." Then why did you do it this time? NEVER try that when you're in a GFT situation. What is the point of this? It doesn't make you look good. It has nothing to do with your case. All it does is to illustrate that you're not taking ownership of something you know you did that was wrong. Monumentally stupid. If he's making an argument that release procedures were unclear and he wasn't properly trained then this would be bolded, highlighted, in all caps, underlined, etc. But he's not making that argument and earlier justified doing what he did under the guise of being a "throwback to the old school." First two sentences are fine, the rest sounds like desperation. Because it is. After EIGHT paragraphs of making excuses, blaming others, and red herrings, the NINTH paragraph begins with the admission of an error. It is immediately followed by his belief that he should be forgiven by FedEx because of a philosophy followed by Southwest Airlines. And of course there's the accusation that FedEx is being vindictive. This is an excellent paragraph. By itself it's almost enough to make some at this level of a GFT seriously reconsider the punishment. Sadly, this one paragraph of seemingly humble contrition after nine paragraphs of excuses and finger-pointing only goes to show that he's not being genuine at all. How can I believe that you learned a lesson after all you've done to deny responsibility? I cannot understand WTF is to be accomplished here. NO IDEA. The end of your letter should be the one that drives your point home and will leave a lasting impression that will hopefully influence their decision. The previous entry would have been a GREAT place to end. Granted most of the letter is bad, but at least you would have ended on a fairly high note. But no. It was not to be, for you CAN'T STOP THE BLACK HELICOPTERS. WHY?? WHY?? WHY?? WHY?? Your GFT is a request for a reduction (or elimination) of punishment. It is NOT a platform for crazy allegations and threats of lawsuits. But there's more! Paul didn't dig his hole deep enough with the letter alone, he also had an attachment. Ignoring the fact that this is just silly, the "It's always wrong except when I do it" mentality never works. If you don't have the full details and you can't vouch for the accuracy, why include it? Ignoring that this serves no purpose at all, it says "I don't know what I'm talking about, but here goes!" What follows is a list of accusations against his managers. If you were still undecided, this has to convince you that the guy is just really stupid. Again, nothing here helps his case. Nothing. No complaint that he didn't know how to do whatever he did that was wrong. Nothing to suggest that management told him to do what he did or suggested that it was okay. Nothing. He throws his managers under the bus and then asks to be allowed to go back to work for them again. How well would he expect them to treat him, should he return? I don't know. If you ever find yourself in a GFT situation, look at this guy's letter. Don't do what he did. DON'T: Make excuses. Avoid responsibility. Make random accusations. Be tempted to think that you can make yourself innocent by making enough other people guilty. DO: Be honest. Take ownership and apologize for your actions. Be brief and concise. Stick to the relevant facts. Remember, this is an opportunity for you to give them a reason to reduce your punishment, not a forum for you to unload on everyone with whom you have issues. One of the more common mistakes is that people try too hard to convince the GFT people. You want the person reading your letter or hearing your case to question the decision of your manager, not you and your motives. [URL="http://www.unionizefedex.org/UnionYes/page19.html"]UnionYes[/URL] [URL="http://www.unionizefedex.org/UnionYes/page20.html"]UnionYes[/URL] [/QUOTE]
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