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Brown Cafe UPS Forum
The Latest UPS Headlines
How to report a missing UPS package and file a claim online to earn a refund
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<blockquote data-quote="Brown Buddy" data-source="post: 4723017" data-attributes="member: 79550"><p>If you submitted a damage claim, you must retain the damaged item, packaging, and all contents until the claim is resolved. If we elect to perform a package inspection, you’ll be required to submit the item, packaging, and all contents. We will inspect the damaged package to determine the cause of damage and verify proper packing materials were used (in accordance with the shipping terms). We may inspect the package at the shipper's or receiver's site, or collect the package for inspection at a UPS facility. Once our investigation is complete, we will email, fax, or mail a notification letter to the shipper. We will not send inspection information to the receiver of the package.</p><ul> <li data-xf-list-type="ul"><a href="https://www.ups.com/claims?loc=en_US" target="_blank">View Claims Dashboard</a></li> <li data-xf-list-type="ul"><a href="https://www.ups.com/claims/status?loc=en_US" target="_blank">Check Claim Status</a></li> </ul></blockquote><p></p>
[QUOTE="Brown Buddy, post: 4723017, member: 79550"] If you submitted a damage claim, you must retain the damaged item, packaging, and all contents until the claim is resolved. If we elect to perform a package inspection, you’ll be required to submit the item, packaging, and all contents. We will inspect the damaged package to determine the cause of damage and verify proper packing materials were used (in accordance with the shipping terms). We may inspect the package at the shipper's or receiver's site, or collect the package for inspection at a UPS facility. Once our investigation is complete, we will email, fax, or mail a notification letter to the shipper. We will not send inspection information to the receiver of the package. [LIST] [*][URL='https://www.ups.com/claims?loc=en_US']View Claims Dashboard[/URL] [*][URL='https://www.ups.com/claims/status?loc=en_US']Check Claim Status[/URL] [/LIST] [/QUOTE]
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How to report a missing UPS package and file a claim online to earn a refund
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