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<blockquote data-quote="fastgeorge" data-source="post: 262100" data-attributes="member: 12608"><p><strong>Germany TSG View</strong></p><p></p><p>Hallo,</p><p>I am from TSG Germany. Want to write of our TSG experience from Germany.</p><p>About PMT, HDFS ans SSOs:</p><p>Since HDFS and then PMT had been put into effect we did not want to do it. But our manager told us, that filling out this PMT correctly would save our jobs. "the one who writes stays". Thus we did. </p><p>But then in January 2007 the boss of the Europe Region TSG Manager (name forgotten) went to Germany and stated: For every 100 PCs in the district (by TIVOLI count) there is allowed 1 TSG Tech. For every 10 Techs 1 Supervisor. Thus as first action 2 Sups had to be remooved and the first 3 Techs had to go. (info: in germany you cannot simply kick your staff. Not as easy as in the states) </p><p>So, it did not matter what you put onto PMT or HDFS. That did not count. Just the numbers. So much PCs so much TSG Staff.</p><p>Since then we in germany do not insist on Self Service Orders. If a user (rare case) fills out such a SSO then OK. But if a user does not, then we do not care. As what we record is not in any way considered as "we do our job". </p><p></p><p>Now as in germany staff cannot be simply kicked they try a different strategy. The more the TSG staff reduces itself, the cheaper it is for the company. Now e.g. the order TSG to "dedust" patch cabinets and patch cables. Like we would be professional Cleaners. Or do other completely stupid things.</p><p></p><p>But that does not work.</p><p></p><p></p><p>By the way: Even if the company (or some managers from that company) want to get rid of some or all TSG, sooner or later the company will know (the easy or the hard way) that the company depends on 2 major things (aside from the staff): oil and IT. But nowadays it looks like that the Company wants to learn it the hard way.</p><p></p><p>Regards</p></blockquote><p></p>
[QUOTE="fastgeorge, post: 262100, member: 12608"] [b]Germany TSG View[/b] Hallo, I am from TSG Germany. Want to write of our TSG experience from Germany. About PMT, HDFS ans SSOs: Since HDFS and then PMT had been put into effect we did not want to do it. But our manager told us, that filling out this PMT correctly would save our jobs. "the one who writes stays". Thus we did. But then in January 2007 the boss of the Europe Region TSG Manager (name forgotten) went to Germany and stated: For every 100 PCs in the district (by TIVOLI count) there is allowed 1 TSG Tech. For every 10 Techs 1 Supervisor. Thus as first action 2 Sups had to be remooved and the first 3 Techs had to go. (info: in germany you cannot simply kick your staff. Not as easy as in the states) So, it did not matter what you put onto PMT or HDFS. That did not count. Just the numbers. So much PCs so much TSG Staff. Since then we in germany do not insist on Self Service Orders. If a user (rare case) fills out such a SSO then OK. But if a user does not, then we do not care. As what we record is not in any way considered as "we do our job". Now as in germany staff cannot be simply kicked they try a different strategy. The more the TSG staff reduces itself, the cheaper it is for the company. Now e.g. the order TSG to "dedust" patch cabinets and patch cables. Like we would be professional Cleaners. Or do other completely stupid things. But that does not work. By the way: Even if the company (or some managers from that company) want to get rid of some or all TSG, sooner or later the company will know (the easy or the hard way) that the company depends on 2 major things (aside from the staff): oil and IT. But nowadays it looks like that the Company wants to learn it the hard way. Regards [/QUOTE]
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