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Message: <blockquote data-quote="Overpaid Union Thug" data-source="post: 1842472" data-attributes="member: 198">Tell him to take the advice about following the methods but to be aware that by following the methods he will eventually have to do something that puts him back on their radar. Such as, but not limited to, sheeting a business as missed because they dispatched him with it at the end of the day.So he'll need to be sure to cover his ass by communicating with his supervisors about any service failures. Preferably before he leaves the building and to at least report them (on the DIAD) as soon as they happen. They don't like surprises. The OMSs can't always be counted on to rely the info but at least there would be an electronic paper trail proving he did his part.And he doesn't owe them anything. Just needs to follow as many methods as he can remember.</blockquote>