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ICS Helpdesk forced to train Vegas TSC and than get laid off
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<blockquote data-quote="whiskeyagogo" data-source="post: 679740" data-attributes="member: 12350"><p>Training the person taking your job is normal; ask anyone training someone in India as part of the 'Global Development' effort. </p><p></p><p>Will there be a dropoff in service from decades of experience to brand new folks? Of course. It is not possible to bring in a new support team with no experience and expect the same service right away. Eventually the service level will be the same as the experience grows. </p><p></p><p>Will UPS save money? Yes and that's the goal. It isn't about the people, we all need to stop thinking it is.</p></blockquote><p></p>
[QUOTE="whiskeyagogo, post: 679740, member: 12350"] Training the person taking your job is normal; ask anyone training someone in India as part of the 'Global Development' effort. Will there be a dropoff in service from decades of experience to brand new folks? Of course. It is not possible to bring in a new support team with no experience and expect the same service right away. Eventually the service level will be the same as the experience grows. Will UPS save money? Yes and that's the goal. It isn't about the people, we all need to stop thinking it is. [/QUOTE]
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ICS Helpdesk forced to train Vegas TSC and than get laid off
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