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ICS Helpdesk forced to train Vegas TSC and than get laid off
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<blockquote data-quote="TechGrrl" data-source="post: 694362" data-attributes="member: 4932"><p>Back to the future: when we first brought PC's into the business, the users did all the installs and upgrades themselves. Then we needed to add support staff when stuff got too complicated. Now we don't need support staffs because the user can do it themselves? Whoa...my head is spinning.</p><p></p><p>Sounds like someone is playing accounting games. If the user does it themselves, poorly and taking a lot of lost time from their REAL job, it doesn't show up as a cost. It really IS A COST, it just doesn't show up anywhere. But a real support person shows up on an accounting report as a real cost. Not a hidden cost.</p><p></p><p>So much for IE and friend&A knowing what the hell they are doing....</p></blockquote><p></p>
[QUOTE="TechGrrl, post: 694362, member: 4932"] Back to the future: when we first brought PC's into the business, the users did all the installs and upgrades themselves. Then we needed to add support staff when stuff got too complicated. Now we don't need support staffs because the user can do it themselves? Whoa...my head is spinning. Sounds like someone is playing accounting games. If the user does it themselves, poorly and taking a lot of lost time from their REAL job, it doesn't show up as a cost. It really IS A COST, it just doesn't show up anywhere. But a real support person shows up on an accounting report as a real cost. Not a hidden cost. So much for IE and friend&A knowing what the hell they are doing.... [/QUOTE]
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ICS Helpdesk forced to train Vegas TSC and than get laid off
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