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ICS Helpdesk forced to train Vegas TSC and than get laid off
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<blockquote data-quote="randomUPSISer" data-source="post: 694777" data-attributes="member: 24399"><p>Having had a production support issue recently where I needed to call the "NJ ICS" helpdesk to have production servers restarted, I can without a doubt tell you that they new LV helpdesk is worthless. Had to page out the group that supports the servers to do a simple server restart. This is something Ive had the old ICS do many many times without issue. </p><p></p><p>Yay for outsourcing</p></blockquote><p></p>
[QUOTE="randomUPSISer, post: 694777, member: 24399"] Having had a production support issue recently where I needed to call the "NJ ICS" helpdesk to have production servers restarted, I can without a doubt tell you that they new LV helpdesk is worthless. Had to page out the group that supports the servers to do a simple server restart. This is something Ive had the old ICS do many many times without issue. Yay for outsourcing [/QUOTE]
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ICS Helpdesk forced to train Vegas TSC and than get laid off
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