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ICS Helpdesk forced to train Vegas TSC and than get laid off
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<blockquote data-quote="whiskeyagogo" data-source="post: 695116" data-attributes="member: 12350"><p>Las Vegas has been taking certain calls previously handled by NJ for sometime now; certain first level support calls were routed to LV quite some time ago (years?). I have experienced both LV & NJ support for these items and unfortunately have to agree with the previous poster that LV does not measure up. I am sincerely hoping they do better with the massive turnover they are about to receive and hoping history doesn't repeat itself. </p><p></p><p>Like Random, getting a server restarted or even checked to see if it's online seems to be a challenge to Las Vegas. Maybe it's a blind spot in their training procedures?</p></blockquote><p></p>
[QUOTE="whiskeyagogo, post: 695116, member: 12350"] Las Vegas has been taking certain calls previously handled by NJ for sometime now; certain first level support calls were routed to LV quite some time ago (years?). I have experienced both LV & NJ support for these items and unfortunately have to agree with the previous poster that LV does not measure up. I am sincerely hoping they do better with the massive turnover they are about to receive and hoping history doesn't repeat itself. Like Random, getting a server restarted or even checked to see if it's online seems to be a challenge to Las Vegas. Maybe it's a blind spot in their training procedures? [/QUOTE]
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ICS Helpdesk forced to train Vegas TSC and than get laid off
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