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ICS Helpdesk forced to train Vegas TSC and than get laid off
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<blockquote data-quote="Mithic" data-source="post: 695262" data-attributes="member: 25219"><p>Las Vegas hasn't started taking any calls for ICS yet. Nothing so far has changed that would impact a caller or what they got, its all behind the scenes atm. All you might have is an extra person listening or introducing you to ICS, however thats all just information gathering. LV only gets calls when you dial the option for ICS if you hit the wrong option. ICS changed it's IVR a while ago to route anyone that didn't use the Helpdesk option to LV, that was done because they got tired of dealing with direct dials who didn't get a case. </p><p></p><p>LV started as an outsourcing company back 10 or 11 years ago. After doing work for UPS, UPS bought it and folded it under its UPS- Telecommunication Services wing. It's part of UPSTS which is a UPS subsidiary. The LV call center handles multiple functions of UPS within it though, the TSC is just one part of the operation.</p></blockquote><p></p>
[QUOTE="Mithic, post: 695262, member: 25219"] Las Vegas hasn't started taking any calls for ICS yet. Nothing so far has changed that would impact a caller or what they got, its all behind the scenes atm. All you might have is an extra person listening or introducing you to ICS, however thats all just information gathering. LV only gets calls when you dial the option for ICS if you hit the wrong option. ICS changed it's IVR a while ago to route anyone that didn't use the Helpdesk option to LV, that was done because they got tired of dealing with direct dials who didn't get a case. LV started as an outsourcing company back 10 or 11 years ago. After doing work for UPS, UPS bought it and folded it under its UPS- Telecommunication Services wing. It's part of UPSTS which is a UPS subsidiary. The LV call center handles multiple functions of UPS within it though, the TSC is just one part of the operation. [/QUOTE]
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ICS Helpdesk forced to train Vegas TSC and than get laid off
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