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IF DRA Fails?
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<blockquote data-quote="MrFedEx" data-source="post: 1139038" data-attributes="member: 12508"><p>Here's why. In another brilliant cost-cutting move, they have outsourced almost all of the Call Centers offshore...with predictable chaos. Most of these contract non-employees (sound familiar?) know NOTHING about how the Express system operates or how to handle almost anything beyond answering the phone.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1139038, member: 12508"] Here's why. In another brilliant cost-cutting move, they have outsourced almost all of the Call Centers offshore...with predictable chaos. Most of these contract non-employees (sound familiar?) know NOTHING about how the Express system operates or how to handle almost anything beyond answering the phone. [/QUOTE]
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