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If UPS was a starting small company, could it survive?
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<blockquote data-quote="pretzel_man" data-source="post: 611106" data-attributes="member: 927"><p>Dusty,</p><p> </p><p>I'm not sure if you are aware of this, but service today is at an all time high. There is a program called SEAS which measures the service of every single package. If the package is late, it shows where the failure occurred and the results show up on the balanced scorecard.</p><p> </p><p>Of course, it does not measure a business ground package that is delivered at 4:00 as late. SEAS also has a "no excuses" report. Its this report that shows up on the scorecard. On this report it does not matter the reason for a late package. Even a not in attempt shows as late on that report.</p><p> </p><p>Our Guaranteed Service Refunds as a company are tremendously lower today than a few years ago.</p><p> </p><p>P-Man</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 611106, member: 927"] Dusty, I'm not sure if you are aware of this, but service today is at an all time high. There is a program called SEAS which measures the service of every single package. If the package is late, it shows where the failure occurred and the results show up on the balanced scorecard. Of course, it does not measure a business ground package that is delivered at 4:00 as late. SEAS also has a "no excuses" report. Its this report that shows up on the scorecard. On this report it does not matter the reason for a late package. Even a not in attempt shows as late on that report. Our Guaranteed Service Refunds as a company are tremendously lower today than a few years ago. P-Man [/QUOTE]
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If UPS was a starting small company, could it survive?
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