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In general, how disciplined are drivers?
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 766535" data-attributes="member: 12570"><p>I know exactly how the system works. I also know that our customers expect the best from us, which is why I carry my cell phone and have a phone book in my PC. I will not apologize for taking care of the customer and if that is not acceptable to you that is just too bad.</p><p> </p><p>Let me give you another example. One of our larger shippers moved off of my area to an adjacent area several years ago. I still get returns for them which have been sent to their old address. My old preloader would catch these and get them to the right driver but my new preloader blindly loads by the PAL. I am less than a mile from their new address when I start my pickups so rather than bring the pkgs back I simply do the ADC in the DIAD and deliver them. One day I had 6 40lb pkgs for them. The last thing I would want to do is to have to take those off the PC, have the clerk ADC them, have the preload run them back through EDD so that they can be delivered the following day when it would take me less than 5 minutes to run them off.</p><p> </p><p>If UPS did not want us to do ADC's on the road then why is that function in the DIAD?</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 766535, member: 12570"] I know exactly how the system works. I also know that our customers expect the best from us, which is why I carry my cell phone and have a phone book in my PC. I will not apologize for taking care of the customer and if that is not acceptable to you that is just too bad. Let me give you another example. One of our larger shippers moved off of my area to an adjacent area several years ago. I still get returns for them which have been sent to their old address. My old preloader would catch these and get them to the right driver but my new preloader blindly loads by the PAL. I am less than a mile from their new address when I start my pickups so rather than bring the pkgs back I simply do the ADC in the DIAD and deliver them. One day I had 6 40lb pkgs for them. The last thing I would want to do is to have to take those off the PC, have the clerk ADC them, have the preload run them back through EDD so that they can be delivered the following day when it would take me less than 5 minutes to run them off. If UPS did not want us to do ADC's on the road then why is that function in the DIAD? [/QUOTE]
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In general, how disciplined are drivers?
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