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Brown Cafe UPS Forum
UPS Discussions
Inarticulable Customer Complaints
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<blockquote data-quote="TarAndFeathers" data-source="post: 5514813" data-attributes="member: 97333"><p>Beware of customers still uptight about Covid and social distancing, if the customer(s) are female (assuming you are a guy) definitely take your distance into consideration and avoid small talk that could branch off into a direction where it could somehow be flipped back on you. </p><p></p><p></p><p>Examples including: making compliments, being a gentleman or making any kind of offers, or anything like that, sadly it has to be that way, society and the people are different from back in the days. </p><p></p><p></p><p>The only thing you can do in this case is grieve the issue, and then, from this moment going forward, follow the methods of communication; attract attention, get the signature, ask for a name, and move on, if you wish to talk, talk while you are making the delivery and in the process of it, don't get into the habit of standing around talking (otherwise you may be targeted for stealing time), after the deliver is made. Then, move on to the next.</p><p></p><p></p><p>Cover your A**, stay off the radar and work by the methods, and don't give anyone any ammunition to use against you. And realize that as much as we would like to know our customers, sometimes you just have to be a ghost because it only takes one bull$#!t complaint to put you in the crosshairs.</p><p></p><p>Hope this helps.</p></blockquote><p></p>
[QUOTE="TarAndFeathers, post: 5514813, member: 97333"] Beware of customers still uptight about Covid and social distancing, if the customer(s) are female (assuming you are a guy) definitely take your distance into consideration and avoid small talk that could branch off into a direction where it could somehow be flipped back on you. Examples including: making compliments, being a gentleman or making any kind of offers, or anything like that, sadly it has to be that way, society and the people are different from back in the days. The only thing you can do in this case is grieve the issue, and then, from this moment going forward, follow the methods of communication; attract attention, get the signature, ask for a name, and move on, if you wish to talk, talk while you are making the delivery and in the process of it, don't get into the habit of standing around talking (otherwise you may be targeted for stealing time), after the deliver is made. Then, move on to the next. Cover your A**, stay off the radar and work by the methods, and don't give anyone any ammunition to use against you. And realize that as much as we would like to know our customers, sometimes you just have to be a ghost because it only takes one bull$#!t complaint to put you in the crosshairs. Hope this helps. [/QUOTE]
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