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<blockquote data-quote="bbsam" data-source="post: 1370410" data-attributes="member: 22662"><p>incorrect. You have a pushover for a contractor. We had a SM in our region fired for repeating that offense. In fact, the company hunts SM's like that because it's what causes lawsuits.</p><p> </p><p>Our SM once called me at 8pm because one of my drivers refused to go back and reattempt a delivery. So I said, "So you called MY driver, gave HIM AN ORDER, he said no and now YOU want ME to clean up YOUR friend'n mess?!". Haven't had that pop up ever since. My drivers are more than happy to direct management in my direction and I am more than happy to discuss issues with management. But the model is what it is and they don't get to cut corners because it's "easier". Get a track record of a SM pulling that crap and guess who's going to be calling for his head? The legal department. It's a clear violation and one that Pittsburgh can't let go unattended.</p><p> </p><p>Your contractor's response should have been, "So what was our service percentage yesterday? Because if it was over 99%, we really don't have a lot to talk about with one code "27". And yes, the MD and Contractor Relations would back the contractor.</p></blockquote><p></p>
[QUOTE="bbsam, post: 1370410, member: 22662"] incorrect. You have a pushover for a contractor. We had a SM in our region fired for repeating that offense. In fact, the company hunts SM's like that because it's what causes lawsuits. Our SM once called me at 8pm because one of my drivers refused to go back and reattempt a delivery. So I said, "So you called MY driver, gave HIM AN ORDER, he said no and now YOU want ME to clean up YOUR friend'n mess?!". Haven't had that pop up ever since. My drivers are more than happy to direct management in my direction and I am more than happy to discuss issues with management. But the model is what it is and they don't get to cut corners because it's "easier". Get a track record of a SM pulling that crap and guess who's going to be calling for his head? The legal department. It's a clear violation and one that Pittsburgh can't let go unattended. Your contractor's response should have been, "So what was our service percentage yesterday? Because if it was over 99%, we really don't have a lot to talk about with one code "27". And yes, the MD and Contractor Relations would back the contractor. [/QUOTE]
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