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Innocent until proven guilty? yeah ok
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<blockquote data-quote="j13501" data-source="post: 303513" data-attributes="member: 918"><p>Perhaps you need to remember that "THOSE KIND OF PEOPLE" are the ones that generate our paychecks. You may not like the answer, but I hope you see that UPS can't run a business where each driver decides for him/herself who is the rude customer that it's OK to be rude to in return. Drivers are expected to be professional, and the vast majority are excellent every day. </p><p>All jobs at UPS are challenging- they have there good and bad points. One bad point for a driver is rude customers. Since we're in a service business, I would suggest that you take the advice of "the ones giving that advice(who) NEVER DID THIS JOB". You may not respect them, but when dealing with difficult customers, it is best to just say hello, get the signature and say goodbye. </p><p>Take the time to talk to a senior driver who never seems to have any issues with management, the other drivers or his/her customers. I hope you'll hear some advice that helps you deal better with customers. It could just save your job. Good Luck</p></blockquote><p></p>
[QUOTE="j13501, post: 303513, member: 918"] Perhaps you need to remember that "THOSE KIND OF PEOPLE" are the ones that generate our paychecks. You may not like the answer, but I hope you see that UPS can't run a business where each driver decides for him/herself who is the rude customer that it's OK to be rude to in return. Drivers are expected to be professional, and the vast majority are excellent every day. All jobs at UPS are challenging- they have there good and bad points. One bad point for a driver is rude customers. Since we're in a service business, I would suggest that you take the advice of "the ones giving that advice(who) NEVER DID THIS JOB". You may not respect them, but when dealing with difficult customers, it is best to just say hello, get the signature and say goodbye. Take the time to talk to a senior driver who never seems to have any issues with management, the other drivers or his/her customers. I hope you'll hear some advice that helps you deal better with customers. It could just save your job. Good Luck [/QUOTE]
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Innocent until proven guilty? yeah ok
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