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interaction time with customers.
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<blockquote data-quote="barnyard" data-source="post: 328090" data-attributes="member: 13921"><p>If I see a lead, I take a bit more time than normal. It's hard to say though. </p><p></p><p>We had a business move from one route to another. The route they moved to, the driver has an excellent reputation for gaining volume and going the extra mile. This company was a UPS account and they have been featured in the local paper as a hugely expanding business. Anyways, they had problems with UPS software and went to Fedex. They moved and about a month later, the driver was talking to them, explaining when he normally would deliver and when he would pick up if they switched (about an hour later than on the other route at the old location, earlier delivery too.) Turns out the center manager was doing an on area observation and he thought he spent too much time there. So much, that he called a division manager and she said, "fire him." </p><p></p><p>He did not get fired or suspended, but it did throw a bucket of ice water on leads in our center. His experience is the 1st thing that comes up when we have a PCM on leads. </p><p></p><p>TB</p></blockquote><p></p>
[QUOTE="barnyard, post: 328090, member: 13921"] If I see a lead, I take a bit more time than normal. It's hard to say though. We had a business move from one route to another. The route they moved to, the driver has an excellent reputation for gaining volume and going the extra mile. This company was a UPS account and they have been featured in the local paper as a hugely expanding business. Anyways, they had problems with UPS software and went to Fedex. They moved and about a month later, the driver was talking to them, explaining when he normally would deliver and when he would pick up if they switched (about an hour later than on the other route at the old location, earlier delivery too.) Turns out the center manager was doing an on area observation and he thought he spent too much time there. So much, that he called a division manager and she said, "fire him." He did not get fired or suspended, but it did throw a bucket of ice water on leads in our center. His experience is the 1st thing that comes up when we have a PCM on leads. TB [/QUOTE]
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