I received a message today about an intercept package that had the wrong address and I needed to bring it in for an address correction. Here's the part that I don't understand; the package was addressed to 5512 Main, but needed to go to 5513 Main. Why aren't we allowed to just deliver this type of intercept package on the same day rather that have the customer wait an extra day for it?
intercept
- Thread starter j4ck4zz
- Start date
Cementups
Box Monkey
You could have done that. Just make sure to make proper corrections in your DIAD if the package was addressed incorrectly and you are taking it to the proper location. If it was just a misdelivery, then go back and delete the first delivery and then reattempt and scan package for delivery when you deliver it to it's proper location.
slantnosechevy
Well-Known Member
You have to be smarter than "The Mother Ship"
You can't driver release a package if an Intercept was put on it. I have tried it before and couldn't, the DIAD won't let you. I don't know if a signature will do in this case. Sometimes an Intercept means the consignee's check bounced or the credit card didn't go through and the shipper wants it back.
brownmonster
Man of Great Wisdom
You need to follow the instructions for UPS to be able to charge the 10$ intercept fee.
Babagounj
Strength through joy
how very true
UpstateNYUPSer(Ret)
Well-Known Member
You will not be able to close out that stop until you tag the pkg as intercept. You will also not be able to do the right thing and do the ADC in the board. Your only option is to bring the pkg back to the center, have them do the ADC, and then you will deliver it tomorrow.
pretzel_man
Well-Known Member
It looks to me like someone (probably the shipper) used the intercept option improperly.
Intercepts were added as a product to either return the package to the shipper or reroute the package to a different address. They were not intended to be used for address corrections which is what this looks like.
By the way, why didn't they intercept it on the preload? They get reports saying which ones need to be intercepted. They could have corrected it and it would have been delivered the same day.
In this case, the reroute was just next door. What if the reroute was to an address in a different part of the center or building's territory? The preload should have taken care of this before it was on road.
P-Man
Intercepts were added as a product to either return the package to the shipper or reroute the package to a different address. They were not intended to be used for address corrections which is what this looks like.
By the way, why didn't they intercept it on the preload? They get reports saying which ones need to be intercepted. They could have corrected it and it would have been delivered the same day.
In this case, the reroute was just next door. What if the reroute was to an address in a different part of the center or building's territory? The preload should have taken care of this before it was on road.
P-Man
brownmonster
Man of Great Wisdom
Can someone call in an intercept and noon when they realize there was a problem and catch the pkg before delivery? Is it instant or does it have to be done the next day. This might have been called in after preload.
brownrodster
Well-Known Member
Because, on paper, that would be a service failure. And all our management cares about is looking good on paper. Even if a so called "service failure" is more convenient and provides better service for the customer.
brownrodster
Well-Known Member
Why start there? Why didn't the preload load my truck properly. Why didn't the preload remove all those missloads. Why didn't the preload get my stop count within 50 of the actual number. Why didn't the preload put my call tags in a good spot. And the list goes on...
There are a billion things the preload should have done but did not. Why start with intercepts?
Actually, our preload will typically print out the intercept/addcor in paper form and put inside the truck for us to find. But not always.
brownrodster
Well-Known Member
We get those messages to intercept a package because it doesn't pop up in our DIAD. Old school. So they send messages to drivers with intercepts to bring them in.
dilligaf
IN VINO VERITAS
Exactly, on both accounts. And signatures don't work either. I had an intercept that I was attempting to deliver to the correct person. I ended up putting it in prerecord, bringing back the shipping label, having the clerk correct the problem and then closing the stop at the end of the day. Very frustrating when you are standing in front of the customer who needs the pkg NOW! My intercept was just an AC.
I was trying to DR a package of insuline to a customer that needed it, I couldn't.
dilligaf
IN VINO VERITAS
That's not good. Insulin has to be kept refrigerated, and it's not something the customer can just wait til tomorrow to get.
pretzel_man
Well-Known Member
Based on his original post and posts from other people I'm assuming that this was a UPS Delivery Intercept. That is the service where the customer is charged a fee to have us intercept the package.
With a UPS DI, a DIAD board only gets loaded with an intercept if the intercept comes into UPS prior to the driver getting EDD. Any on road intercepts are only communicated via text message.
I heard that this will change in the future to automatically going to the DIAD regardless of when it comes in.
While I don't want to get into a discussion on management and numbers, in this case your assumption is incorrect.
The example mentioned here has no bearing on how service failures would have been counted.
P-Man
brownrodster
Well-Known Member
We have been told in PCM's that this situation would be a service failure. The intercept must go to the clerk before it gets redelivered or whatever. We cannot resolve it ourselves.
pretzel_man
Well-Known Member
You are not supposed to deliver the intercept package. That is correct. As far as I know, its not counted as a service failure either way.
Again, the real failure happened when the preload didn't intercept the package before you went on road.
Your center team is probably talking about the % successful intercepts. Every so often they track how successful we are at intercepting a package and re-directing it or returning it.
In the case mentioned here, the customer would have been much better off just calling in an address correction instead of executing an intercept.
P-Man
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