We were talking about how last peak, someone managed to miss an air can that had a few hundred envelopes in a large cardboard crate. Don't ask how we missed a can as we have some real special folks over here in my neck of the woods...but anyhow a couple of the supervisors had to drive them down to a hub about two hours away to make service. Then we chatted about service and how UPS was at one time really good at service and now it's mostly production. He agreed with me that service is on it's way out sadly and we're just like the other delivery companies...which is a sad and scary thought considering service is what made us stand apart from the others and succeed with the strength and work ethic of our union brothers and sisters (not everyone of course but on the whole union workers are very productive...) If we're just like the other companies (or one other company in particular...FredEx) then we're already priced out of competition. I know we have better infrastructure than all other companies and more logistical prowess, but I wonder if that will really save us in the end? Discuss and thank ya!