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International holds
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<blockquote data-quote="soberups" data-source="post: 389737" data-attributes="member: 14668"><p>I am having a hard time wrapping my head around the idea that a driver should be held responsible for international holds caused by clerical errors on an invoice.</p><p> </p><p>I got chewed out this morning for a hold I had on Friday. The customer didint put a declared value on the invoice. Since the warehouse is empty and the shipping dept has all gone home when I get there to pick up, there isnt a whole lot I can really do about it even if I did have time to read every invoice...which I dont.</p><p> </p><p>I have 32 pickups to do in 90 minutes. If I start any earlier, my first pickups arent ready yet. If I start later...or get delayed....I miss the shuttle that departs at 4:30 to take our East Coast NDA to the airport. That gives me about 178 <u>seconds</u> per pickup, including driving time. The idea that I am going to open invoices, check for errors, and wait there while the customer corrects them is absurd. I'm sure it makes sense from behind a desk, but it simply doesnt work in the real world.</p><p> </p><p>What I find really ridiculous is that, on the one hand, the company wants to threaten disciplinary action for international holds....yet on the other hand they want me out there turning in sales leads for more international volume.</p><p> </p><p>Why in hell would I want to solicit volume that could get me fired due to petty clerical errors committed by the customer?</p></blockquote><p></p>
[QUOTE="soberups, post: 389737, member: 14668"] I am having a hard time wrapping my head around the idea that a driver should be held responsible for international holds caused by clerical errors on an invoice. I got chewed out this morning for a hold I had on Friday. The customer didint put a declared value on the invoice. Since the warehouse is empty and the shipping dept has all gone home when I get there to pick up, there isnt a whole lot I can really do about it even if I did have time to read every invoice...which I dont. I have 32 pickups to do in 90 minutes. If I start any earlier, my first pickups arent ready yet. If I start later...or get delayed....I miss the shuttle that departs at 4:30 to take our East Coast NDA to the airport. That gives me about 178 [U]seconds[/U] per pickup, including driving time. The idea that I am going to open invoices, check for errors, and wait there while the customer corrects them is absurd. I'm sure it makes sense from behind a desk, but it simply doesnt work in the real world. What I find really ridiculous is that, on the one hand, the company wants to threaten disciplinary action for international holds....yet on the other hand they want me out there turning in sales leads for more international volume. Why in hell would I want to solicit volume that could get me fired due to petty clerical errors committed by the customer? [/QUOTE]
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