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<blockquote data-quote="bbsam" data-source="post: 1117794" data-attributes="member: 22662"><p>It's true. We do need to do better with that and I think you will see a vast improvement. Alot of times we will have information about a call in pickup and depending on where's we go to a dock or front desk, that person knows nothing about it. In the past, it would simply be coded as a "20" meaning "no package to pick up". Now there will be increased scrutiny with follow up calls from CPC to determine if the package is Express, already picked up, in a different location at the address, etc. and recycled for the following day with further information. Failure to code the pickup correctly will impact significant bonus moneyif it is determined to be a missed pickup. I'm a little torn on the issue. Much has to do with crap info given by the customer in the first place but we do need to do a better job. I just hate having somebody calling 8 different people to find out if they called for a pickup only to find out that is in fact an Express pickup. Sometimes I think I should take it. Really pisses them off.</p></blockquote><p></p>
[QUOTE="bbsam, post: 1117794, member: 22662"] It's true. We do need to do better with that and I think you will see a vast improvement. Alot of times we will have information about a call in pickup and depending on where's we go to a dock or front desk, that person knows nothing about it. In the past, it would simply be coded as a "20" meaning "no package to pick up". Now there will be increased scrutiny with follow up calls from CPC to determine if the package is Express, already picked up, in a different location at the address, etc. and recycled for the following day with further information. Failure to code the pickup correctly will impact significant bonus moneyif it is determined to be a missed pickup. I'm a little torn on the issue. Much has to do with crap info given by the customer in the first place but we do need to do a better job. I just hate having somebody calling 8 different people to find out if they called for a pickup only to find out that is in fact an Express pickup. Sometimes I think I should take it. Really pisses them off. [/QUOTE]
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