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Last Man Standing
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<blockquote data-quote="dilligaf" data-source="post: 358988" data-attributes="member: 11476"><p>The sad thing is, we could get more volume with better customer service. The company has gotten so out of touch with the customer service part of this. They preach at us to get new leads, especially with DHL leaving, but when do we have time to. They are breaking out rtes to save a dime and our customers are suffering the consequences for it. Not to mention the drivers. We are out later, causing more overtime pay and 9.5 grievances. If they would leave the rtes alone or even add rtes where they are needed the drivers would be happier, have more time to look for new accounts and be more willing to build the business.</p><p> </p><p>Come UPS, wake up and smell the coffee. What part of this do you not understand. The mucky-mucks are the ones killing this company. Just to save a dime? You would save a ton of money by not paying grievances and overtime.</p></blockquote><p></p>
[QUOTE="dilligaf, post: 358988, member: 11476"] The sad thing is, we could get more volume with better customer service. The company has gotten so out of touch with the customer service part of this. They preach at us to get new leads, especially with DHL leaving, but when do we have time to. They are breaking out rtes to save a dime and our customers are suffering the consequences for it. Not to mention the drivers. We are out later, causing more overtime pay and 9.5 grievances. If they would leave the rtes alone or even add rtes where they are needed the drivers would be happier, have more time to look for new accounts and be more willing to build the business. Come UPS, wake up and smell the coffee. What part of this do you not understand. The mucky-mucks are the ones killing this company. Just to save a dime? You would save a ton of money by not paying grievances and overtime. [/QUOTE]
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