Late again
- Thread starter adhawk
- Start date
Operational needs
Virescit Vulnere Virtus
Getting paid by the hour, Baby!
Operational needs
Virescit Vulnere Virtus
Must be because of the 5 feet of snow they got in Memphis. Or was that Indy or Newark? Oh wait, that was Buffalo. Lol.
Cactus
Just telling it like it is
Fred doesn't care. Obviously.
http://www.fedex.com/us/servicealerts/
Lake effect snow over 5 states at best and the entire nation is affected? Lame.
http://www.fedex.com/us/servicealerts/
Lake effect snow over 5 states at best and the entire nation is affected? Lame.
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MrFedEx
Engorged Member
That won't stop FedEx Excuse from lying to customers.
hypo hanna
Well-Known Member
Customers might as well get used to it. ....the new normal.
dezguy
Well-Known Member
I have a newer customer who switched to us because we guaranteed a late pup for them. Early pull today so I show up an hour and a half early for their pick up. They weren't happy and all I could tell them was to get used to it because we're pulled off the road at least once a week in the winter. Meanwhile, UPS and Purolator are on the road till 7pm. Makes sense.
Cactus
Just telling it like it is
I'm sure sales painted them a real pretty picture.
Route 66
Slapped Upside-da-Head Member
'The World on Time!'....unless it's threatening rain in Peoria, Kalamazoo, Atlanta, Boise, Beaverton, Topeka, Syracuse, Terra Haute, Seattle, Fresno, Cedar Rapids, Dayton, Little Rock, Tulsa, Sheboygan or Tampa - then all bets are off and NO REFUND FOR ANYONE!
whenIgetthere
Well-Known Member
Don't forget if it's snowing in Point Barrow, that will throw a monkey wrench in the entire operation!
dezguy
Well-Known Member
Amazing. Our DM talked to me directly about taking care of this customer, making sure they were happy but then I go to pup on a early pull to find they were never told that on those type of days, we wouldn't be accommodating their later pup.
Personally, I usually couldn't care less about taking care of a specific customer over any others as I usually just treat everyone the same and offer the same level of service but the receptionist at this particular stop is a total milf. I honestly don't mind if their pup isn't ready and I have to wait around for 10 minutes, flirting with her.
Cactus
Just telling it like it is
Amazing how sales conveniently forgot to mention that.
dezguy
Well-Known Member
Amazing indeed. Pretty easy to do when you're not the one who is going to get bitched at. I should have given them our sales persons business card and let him explain it.
MrFedEx
Engorged Member
Why didn't you grab some ice (at your expense) and re-freeze the shipment? A letter for you!! Seriously, this is the kind of package we never used to eff-up. Now it's normal. Human tissue would seem to be pretty important. How about biopsies and perishable medications? Those go bad quickly too.
dezguy
Well-Known Member
I once had a manager ask if I could bring home a styrofoam cooler with some sort of medicine in it because the station fridge was full (Not with styrofoam coolers but with stuff for the coffee station). Idiots! Sure, let me deal with this giant cooler in my fridge with God knows what in it.
Pretty sure it sat in the warehouse overnight.
MassWineGuy
Well-Known Member
The Boston plane arrived at 1:30 pm. My manager and I drove to U-Haul to rent vans.
