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<blockquote data-quote="Channahon" data-source="post: 192308" data-attributes="member: 7666"><p>Customer service is perception and reality. And first call resolution for customers. </p><p> </p><p>The front line people are who the customers come in contact with, that would be our drivers. Secondly, would be our Business Development, IE and Operations Management who interact with customers based on their needs.</p><p> </p><p>Our call centers do their best to provide first call resolution when our customers call in with a complaint or concern. That is what first class customer orientated companies do to keep the customers satisfied.</p><p> </p><p>UPS is a global company, and many times, we have tunnel vision to our workplaces. In the scope of a global organization, UPS has been very agressive over the years to establish the UPS brand.</p></blockquote><p></p>
[QUOTE="Channahon, post: 192308, member: 7666"] Customer service is perception and reality. And first call resolution for customers. The front line people are who the customers come in contact with, that would be our drivers. Secondly, would be our Business Development, IE and Operations Management who interact with customers based on their needs. Our call centers do their best to provide first call resolution when our customers call in with a complaint or concern. That is what first class customer orientated companies do to keep the customers satisfied. UPS is a global company, and many times, we have tunnel vision to our workplaces. In the scope of a global organization, UPS has been very agressive over the years to establish the UPS brand. [/QUOTE]
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