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Looking for a bit of insight on tracer requests
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<blockquote data-quote="basschica" data-source="post: 1072400" data-attributes="member: 45173"><p>Sorry to bother everyone. Hopefully this is a quick/easy question as I'm just a "receiver" of a package and not an employee. I've tried using the chat help on the UPS site, but the employees in that customer service group don't seem very knolwedgeable, helpful, or sympathetic..... as such my question didn't really get answered and I'm hoping you can clarify?</p><p></p><p>If a package was sent from a company but the shipping shows only billing information received and never shows scanned in as received and no tracking, is it usually somehow at the source that the problem existed? After the package never showed progress and was never delivered after at week (it's shipping from Nashville, TN to Grand Rapids, MI which I think is only a couple days normally), I contacted both UPS & the shipper (who I've ordered from before so I know the address on my account is correct). The shipper indicated it shipped out Fri 12/7 and was picked up and out of their hands. When they put the tracer on the pkg on 12/14 the tracer shows that the trace was for Wyoming, MI (local sorting depot for Grand Rapids area). Does that mean they only looked there? According to the online "help" today is the "7th business day" of the request (guess I'll take his word for it with all the holidays thrown in the mix) so tomorrow would be the 8th and final of the "up to 8 business days" it can take for a tracer. Will it automatically kick it out at a certain time since there has been no update or does that get done manually and does the shipper have to follow up? I don't want to nag the shipper if they have nothing from UPS. If the package is not found is the shipper immediately refunded or do I have to wait for some lengthy reimbursement to them before they would ship me a new order. 1/2 of the order is going to be worthless now anyway since I needed the supplies for cakes I made in early/mid December. <img src="/community/styles/default/xenforo/smilies/frown.png" class="smilie" loading="lazy" alt=":(" title="Frown :(" data-shortname=":(" /></p><p></p><p>I really appreciate any detail/info you can provide. The help/faq on the UPS site is not very detailed on the process. The chat cs rep, when I asked these questions said he didn't know the answers because he wasn't in the tracing dept... =/</p><p></p><p>The tracking # is <strong>1Z26VW390345184101</strong></p><p></p><p>Thanks,</p><p>Marianne</p></blockquote><p></p>
[QUOTE="basschica, post: 1072400, member: 45173"] Sorry to bother everyone. Hopefully this is a quick/easy question as I'm just a "receiver" of a package and not an employee. I've tried using the chat help on the UPS site, but the employees in that customer service group don't seem very knolwedgeable, helpful, or sympathetic..... as such my question didn't really get answered and I'm hoping you can clarify? If a package was sent from a company but the shipping shows only billing information received and never shows scanned in as received and no tracking, is it usually somehow at the source that the problem existed? After the package never showed progress and was never delivered after at week (it's shipping from Nashville, TN to Grand Rapids, MI which I think is only a couple days normally), I contacted both UPS & the shipper (who I've ordered from before so I know the address on my account is correct). The shipper indicated it shipped out Fri 12/7 and was picked up and out of their hands. When they put the tracer on the pkg on 12/14 the tracer shows that the trace was for Wyoming, MI (local sorting depot for Grand Rapids area). Does that mean they only looked there? According to the online "help" today is the "7th business day" of the request (guess I'll take his word for it with all the holidays thrown in the mix) so tomorrow would be the 8th and final of the "up to 8 business days" it can take for a tracer. Will it automatically kick it out at a certain time since there has been no update or does that get done manually and does the shipper have to follow up? I don't want to nag the shipper if they have nothing from UPS. If the package is not found is the shipper immediately refunded or do I have to wait for some lengthy reimbursement to them before they would ship me a new order. 1/2 of the order is going to be worthless now anyway since I needed the supplies for cakes I made in early/mid December. :( I really appreciate any detail/info you can provide. The help/faq on the UPS site is not very detailed on the process. The chat cs rep, when I asked these questions said he didn't know the answers because he wasn't in the tracing dept... =/ The tracking # is [B]1Z26VW390345184101[/B] Thanks, Marianne [/QUOTE]
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