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Looking for a bit of insight on tracer requests
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<blockquote data-quote="basschica" data-source="post: 1072576" data-attributes="member: 45173"><p>Yeah, that's why I had contacted both UPS and the retailer (and double-checked that the retailer felt it had left their building) too. They initiated the official trace since they are the shipper, so they probably double-checked their end. My order timestamp was 12:20pm on 12/7 and the automated message for shipping (assuming that was the label print) was 4:45pm that day and then nothing since, but they indicated in that e-mail I pasted on a previous post that it did leave their warehouse that same day. They are pretty on top of things and I was surprised it was packed/shipped within a few hours of my order. My previous order about a year ago went smoothly and they're responsive, so aside from the possibility of a mistake on their part, I wouldn't figure anything to be inaccurate on their account or dishonest. Is it normal for drivers to pick up a skid of things and then just scan in at the depot or do things get scanned as they are loaded to a truck or something? This company would have a decent volume in their daily pick up as they have really good prices on things like fondant and cake decorating tools. I'm not sure their exact sales volume but I imagine they do quite well and they have a somewhat exclusive partnership with UPS based on their website graphics. If you look at the 4th image in the "carousel" banner at the top, it shows UPS exclusively on sweetwise.com</p></blockquote><p></p>
[QUOTE="basschica, post: 1072576, member: 45173"] Yeah, that's why I had contacted both UPS and the retailer (and double-checked that the retailer felt it had left their building) too. They initiated the official trace since they are the shipper, so they probably double-checked their end. My order timestamp was 12:20pm on 12/7 and the automated message for shipping (assuming that was the label print) was 4:45pm that day and then nothing since, but they indicated in that e-mail I pasted on a previous post that it did leave their warehouse that same day. They are pretty on top of things and I was surprised it was packed/shipped within a few hours of my order. My previous order about a year ago went smoothly and they're responsive, so aside from the possibility of a mistake on their part, I wouldn't figure anything to be inaccurate on their account or dishonest. Is it normal for drivers to pick up a skid of things and then just scan in at the depot or do things get scanned as they are loaded to a truck or something? This company would have a decent volume in their daily pick up as they have really good prices on things like fondant and cake decorating tools. I'm not sure their exact sales volume but I imagine they do quite well and they have a somewhat exclusive partnership with UPS based on their website graphics. If you look at the 4th image in the "carousel" banner at the top, it shows UPS exclusively on sweetwise.com [/QUOTE]
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Looking for a bit of insight on tracer requests
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