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Losing Walmart Account
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<blockquote data-quote="MC4YOU2" data-source="post: 610971" data-attributes="member: 5485"><p>In many ways fedex ground in my area reminds me of the way ups was when i started in the late 80's. Guys driving around with their bulkhead open everywhere, radio blasting out loud tunes, drivers have kind of a "cowboy" mentality - less supervisory micro managing, more flexibility. I personally like the local one's here, but...</p><p></p><p> I don't really see them in the same professional light as ups drivers. I think that is reflected back in their service. Not that we're perfect, far from it, but the fact that they can get to most locations due to their low volume share and loose rule enforcement is a handicap of sorts to what I can provide in an early delivery. This is attractive to customers usually until they get larger shipments and they see a broader slice of the picture. More lost and damage claims, brash attitude and just a cut below where I see us. </p><p></p><p> That early delivery comes at a price. Like I said, I was that way myself at one time and so were most of my coworkers, but now I have to be better at <em>everything else</em> now because I cannot beat them in daily delivery times. No way, no how.</p></blockquote><p></p>
[QUOTE="MC4YOU2, post: 610971, member: 5485"] In many ways fedex ground in my area reminds me of the way ups was when i started in the late 80's. Guys driving around with their bulkhead open everywhere, radio blasting out loud tunes, drivers have kind of a "cowboy" mentality - less supervisory micro managing, more flexibility. I personally like the local one's here, but... I don't really see them in the same professional light as ups drivers. I think that is reflected back in their service. Not that we're perfect, far from it, but the fact that they can get to most locations due to their low volume share and loose rule enforcement is a handicap of sorts to what I can provide in an early delivery. This is attractive to customers usually until they get larger shipments and they see a broader slice of the picture. More lost and damage claims, brash attitude and just a cut below where I see us. That early delivery comes at a price. Like I said, I was that way myself at one time and so were most of my coworkers, but now I have to be better at [I]everything else[/I] now because I cannot beat them in daily delivery times. No way, no how. [/QUOTE]
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