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Losing Walmart Account
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<blockquote data-quote="Overpaid Union Thug" data-source="post: 611248" data-attributes="member: 198"><p>I was covering a route last week and there were two pickups on it that had been cancelled but I didn't know it. They were small mom and pop businesses. They both told me that they cancelled the accounts because they were tired of not being able to contact their account rep and also that their reps kept changing. We hadn't even started picking up packages from these two accounts yet and they were cancelled! I guess once they agreed to ship with us the sales "team" just left them out to dry. After a month the people didn't even know how to set up their shipments. </p><p></p><p> So, I figured that situation kind of summed up UPS as a whole. Corporate UPS treating our customers like crap and selfish drivers too worried about getting off early and bonus to take the time to point the customers in the right direction. Or at least take the time to tell the OCS Clerk to remove the pickups from the DIAD.</p></blockquote><p></p>
[QUOTE="Overpaid Union Thug, post: 611248, member: 198"] I was covering a route last week and there were two pickups on it that had been cancelled but I didn't know it. They were small mom and pop businesses. They both told me that they cancelled the accounts because they were tired of not being able to contact their account rep and also that their reps kept changing. We hadn't even started picking up packages from these two accounts yet and they were cancelled! I guess once they agreed to ship with us the sales "team" just left them out to dry. After a month the people didn't even know how to set up their shipments. So, I figured that situation kind of summed up UPS as a whole. Corporate UPS treating our customers like crap and selfish drivers too worried about getting off early and bonus to take the time to point the customers in the right direction. Or at least take the time to tell the OCS Clerk to remove the pickups from the DIAD. [/QUOTE]
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