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Lost or Never Sent!
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<blockquote data-quote="RustyPMcG" data-source="post: 765876" data-attributes="member: 30339"><p>Long-time lurker, first time poster, and owner of a The UPS Store here. I just wanted to clarify a couple things.</p><p> </p><p>The system that The UPS Stores use is a bit different from Worldship or UPS.com. Plus many of the packages picked-up at a TUPSS can also be drop-offs billed to some other account. It would be highly unusual for anyone other than the owner of TUPSS to have a copy of the pick-up record, which is just a single barcode, and some package counts. It would be even more unusual for someone to print-out the list of tracking numbers picked-up that day.</p><p> </p><p>Let me describe how the process would work: An employee at TUPSS would process a shipment in their system. That would create a Billing Information Received entry on the tracking. The driver comes in, picks-up all the packages, scanning none. S/He scans the end of day barcode, and drives off. Nothing happens on the publicly displayed tracking. The next thing that should appear would be an Origin Scan at the hub. </p><p> </p><p>The status after Billing Information Received will be Manifested until the Origin Scan at the hub. The UPS Store will be billed for the shipment even if it never shows up scanned anywhere in the system. If the shipment was created in error, it can be voided, and the status will change from Manifested to Void. </p><p> </p><p>If the tracking information shows Billing Information Received, but doesn't show a status as Void, then The UPS Store is paying UPS for the shipment. Any claim or tracer on a package shipped at a The UPS Store should be initiated by The UPS Store, but they act on the request of their customer. </p><p> </p><p>So if the tracking information shows Billing Information Received, but not a status of Void, The UPS Store is paying for the package, and I don't know any store owner that's going to pay for a package if s/he didn't get paid by a customer. They would void the shipment if they didn't get paid.</p><p> </p><p>Did an actual package exist? I hope so! Otherwise the store is participating in a fraud. But they're not going to file a claim or request a tracer on the word of anyone other than their customer. So if the customer doesn't care that the shipment is essentially lost, that's as far as that goes.</p><p> </p><p>The package could really have gotten lost between the store and the origin scan. Or it might have been taken. But if it wasn't voided, the store got charged for it, and if their customer doesn't object to it disappearing, that's the end of that.</p><p> </p><p>BTW... Check with your attorney, but I think their responsiblity is to make sure something is delivered to you, not just sent to you. If it got lost, that would normally fall on them. It doesn't matter if they could prove they sent it. They have to prove you got it.</p></blockquote><p></p>
[QUOTE="RustyPMcG, post: 765876, member: 30339"] Long-time lurker, first time poster, and owner of a The UPS Store here. I just wanted to clarify a couple things. The system that The UPS Stores use is a bit different from Worldship or UPS.com. Plus many of the packages picked-up at a TUPSS can also be drop-offs billed to some other account. It would be highly unusual for anyone other than the owner of TUPSS to have a copy of the pick-up record, which is just a single barcode, and some package counts. It would be even more unusual for someone to print-out the list of tracking numbers picked-up that day. Let me describe how the process would work: An employee at TUPSS would process a shipment in their system. That would create a Billing Information Received entry on the tracking. The driver comes in, picks-up all the packages, scanning none. S/He scans the end of day barcode, and drives off. Nothing happens on the publicly displayed tracking. The next thing that should appear would be an Origin Scan at the hub. The status after Billing Information Received will be Manifested until the Origin Scan at the hub. The UPS Store will be billed for the shipment even if it never shows up scanned anywhere in the system. If the shipment was created in error, it can be voided, and the status will change from Manifested to Void. If the tracking information shows Billing Information Received, but doesn't show a status as Void, then The UPS Store is paying UPS for the shipment. Any claim or tracer on a package shipped at a The UPS Store should be initiated by The UPS Store, but they act on the request of their customer. So if the tracking information shows Billing Information Received, but not a status of Void, The UPS Store is paying for the package, and I don't know any store owner that's going to pay for a package if s/he didn't get paid by a customer. They would void the shipment if they didn't get paid. Did an actual package exist? I hope so! Otherwise the store is participating in a fraud. But they're not going to file a claim or request a tracer on the word of anyone other than their customer. So if the customer doesn't care that the shipment is essentially lost, that's as far as that goes. The package could really have gotten lost between the store and the origin scan. Or it might have been taken. But if it wasn't voided, the store got charged for it, and if their customer doesn't object to it disappearing, that's the end of that. BTW... Check with your attorney, but I think their responsiblity is to make sure something is delivered to you, not just sent to you. If it got lost, that would normally fall on them. It doesn't matter if they could prove they sent it. They have to prove you got it. [/QUOTE]
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