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Management licking their chops
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<blockquote data-quote="soberups" data-source="post: 1043358" data-attributes="member: 14668"><p>Not if it involves sneaking around in the dark, scaring the hell out of customers or waking them up at 10:00 or later at night to provide "service" on their package.</p><p></p><p>The "right" thing is to force management to be held accountable for their failure to make rational dispatch decisions by sheeting the packages as "missed" and causing them to show up on the report. The "right" thing is for the customer to receive a refund of shipping charges for the package that we failed to deliver in a timely manner.</p><p></p><p>I dont sheet stops as missed for the hell of it, and I inform my management team before I leave the building and repeatedly throughout the day if I am going to have service failures. Dispatching correctly is not rocket science; the company has all the information it needs to make proper dispatch decisions; what it usually lacks is the <em>willingess</em> to put that information to good use. Being confronted...repeatedly if need be...with missed packages on the daily report will usually help them to <em>develop</em> that willingness.</p></blockquote><p></p>
[QUOTE="soberups, post: 1043358, member: 14668"] Not if it involves sneaking around in the dark, scaring the hell out of customers or waking them up at 10:00 or later at night to provide "service" on their package. The "right" thing is to force management to be held accountable for their failure to make rational dispatch decisions by sheeting the packages as "missed" and causing them to show up on the report. The "right" thing is for the customer to receive a refund of shipping charges for the package that we failed to deliver in a timely manner. I dont sheet stops as missed for the hell of it, and I inform my management team before I leave the building and repeatedly throughout the day if I am going to have service failures. Dispatching correctly is not rocket science; the company has all the information it needs to make proper dispatch decisions; what it usually lacks is the [I]willingess[/I] to put that information to good use. Being confronted...repeatedly if need be...with missed packages on the daily report will usually help them to [I]develop[/I] that willingness. [/QUOTE]
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Management licking their chops
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