Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Management Union Representation
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="pretzel_man" data-source="post: 572196" data-attributes="member: 927"><p>Hello Danny,</p><p> </p><p>Since you asked, I guess I will have to give an honest and unpopular answer.</p><p> </p><p>My belief is that absolutely, the majority of these division managers and above listen to and care about the opinions of the front line people.</p><p> </p><p>However, front line people are not the only voices that they must deal with. There are many other groups' input that must be balanced.</p><p> </p><p>For instance.... Marketing will constantly ask for changing the service territories and commit times in order to better compete. New products will get introduced that must be monitored to see that we do what we committed. Regulatory bodies will demand compliance to existing and new laws. Communities are looking for UPS support in the way of monitary donations or time. The list goes on and on including the voice of front line managers and employees.</p><p> </p><p>And then, of course there is the shareholder who wants to see their investment grow. Without that growth they will put their hard earned money elsewhere.</p><p> </p><p>Each division manager is held accountable to their P&L. Yes, they get incentive, but they have tremendous responsibility in trying to balance ALL the stakeholders in the business.</p><p> </p><p>I expect to get criticized for writing this, but this is the world that any business leader must deal with. There are many voices, all thinking that theirs should be most important.</p><p> </p><p>Danny, in a different post you talked about choosing a shipping company (UPS vs. FedEX). You and other businesses will make decisions in order to keep your costs in line. You could have chosen to pay for a higher level of service, but that would eat into your margins and without that you would have no business.</p><p> </p><p>UPS is in the same place. Decisions need to be made on what we can afford to do and remain competitive. Are all decisions good? No. Are all division managers deserving? No. Are all decisons good for everyone? No. </p><p> </p><p>Are the majority done for the right reasons? I think so.</p><p> </p><p>P-Man</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 572196, member: 927"] Hello Danny, Since you asked, I guess I will have to give an honest and unpopular answer. My belief is that absolutely, the majority of these division managers and above listen to and care about the opinions of the front line people. However, front line people are not the only voices that they must deal with. There are many other groups' input that must be balanced. For instance.... Marketing will constantly ask for changing the service territories and commit times in order to better compete. New products will get introduced that must be monitored to see that we do what we committed. Regulatory bodies will demand compliance to existing and new laws. Communities are looking for UPS support in the way of monitary donations or time. The list goes on and on including the voice of front line managers and employees. And then, of course there is the shareholder who wants to see their investment grow. Without that growth they will put their hard earned money elsewhere. Each division manager is held accountable to their P&L. Yes, they get incentive, but they have tremendous responsibility in trying to balance ALL the stakeholders in the business. I expect to get criticized for writing this, but this is the world that any business leader must deal with. There are many voices, all thinking that theirs should be most important. Danny, in a different post you talked about choosing a shipping company (UPS vs. FedEX). You and other businesses will make decisions in order to keep your costs in line. You could have chosen to pay for a higher level of service, but that would eat into your margins and without that you would have no business. UPS is in the same place. Decisions need to be made on what we can afford to do and remain competitive. Are all decisions good? No. Are all division managers deserving? No. Are all decisons good for everyone? No. Are the majority done for the right reasons? I think so. P-Man [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Management Union Representation
Top