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Misloads, a closer look
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<blockquote data-quote="westsideworma" data-source="post: 604355"><p>Since this has been discussed many times I'll weigh in as well. </p><p></p><p>When we as a management team (as a whole, meaning all of us everywhere) can with absolute certainty load without ever misloading then we can EXPECT perfection. There are so many variables that can affect misloads that its not even funny. Perfect service is something we absolutely need to strive for but not something to beat the stuffing out of someone over for if they have a misload here and there (once every few days or so). I know I'm not perfect when I load. I never claimed to be. However, as long as people are meeting the 1/whatever the number is for frequency (1/1800 pcs for our preload), leave them alone (or gee I dunno encourage them). If they're not and they don't seem to care, drop the hammer by all means, if they genuinely want to improve, do all that you can to help them such as: audit them to see if you can determine common mistakes for them to focus on fixing, make sure they have adequate time to do the job, if the alotted hours for a particular pickoff is 4.75 hrs don't give them 3.5 and whine about misloads (though the timing of loads backing onto the primary affects this as well so this is a tough one to work with sometimes), and lastly, give them helpful tips. One little tip that I offered helped a driver working on the preload immensely. It was just something small I did myself and he went 3.5 weeks without a misload after (writing the first letter of the PAL on the box...provided they're not all the same lol) trying it. It also showed him that I wasn't out to get his job (because I wasn't) and that I wanted to help him succeed (because I did).</p><p></p><p>Sometimes its just little adjustments that provide big improvements...not drawing and quartering people hoping they'll make an example for the others.</p></blockquote><p></p>
[QUOTE="westsideworma, post: 604355"] Since this has been discussed many times I'll weigh in as well. When we as a management team (as a whole, meaning all of us everywhere) can with absolute certainty load without ever misloading then we can EXPECT perfection. There are so many variables that can affect misloads that its not even funny. Perfect service is something we absolutely need to strive for but not something to beat the stuffing out of someone over for if they have a misload here and there (once every few days or so). I know I'm not perfect when I load. I never claimed to be. However, as long as people are meeting the 1/whatever the number is for frequency (1/1800 pcs for our preload), leave them alone (or gee I dunno encourage them). If they're not and they don't seem to care, drop the hammer by all means, if they genuinely want to improve, do all that you can to help them such as: audit them to see if you can determine common mistakes for them to focus on fixing, make sure they have adequate time to do the job, if the alotted hours for a particular pickoff is 4.75 hrs don't give them 3.5 and whine about misloads (though the timing of loads backing onto the primary affects this as well so this is a tough one to work with sometimes), and lastly, give them helpful tips. One little tip that I offered helped a driver working on the preload immensely. It was just something small I did myself and he went 3.5 weeks without a misload after (writing the first letter of the PAL on the box...provided they're not all the same lol) trying it. It also showed him that I wasn't out to get his job (because I wasn't) and that I wanted to help him succeed (because I did). Sometimes its just little adjustments that provide big improvements...not drawing and quartering people hoping they'll make an example for the others. [/QUOTE]
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