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misloads, exaggerated issue?
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 1145773" data-attributes="member: 12570"><p>First of all, I agree with you that costumers are idiots. I mean, have you seen some of the designs they make these actors wear?</p><p></p><p>Secondly, customers couldn't care less what kind of hardship you feel that you are going through. They entered in to a contract with UPS when they placed their online order and they expect UPS to hold up their end of the bargain. It is really that simple. They could care less that you went out the night before and came to work with a hangover or maybe even still a little bit drunk. </p><p></p><p>Thirdly, you do make one valid point. Tracking has made it much more difficult for UPS to hide their mistakes. You have no idea how many customers are either waiting by the door when I pull up to their house or tell me that they will see me on Thursday with their Victoria Secret. In the "good old days" we used to be able to hide our mistakes----not any more. Hell, they are even letting the idiots choose when they want their packages delivered. Can you imagine that----giving the customer a choice? What the hell were they thinking?</p><p></p><p>Misloads are most certainly the problem. I do agree that if they gave the preload more time or if more of the PTers demanded their 3.5 that the number of misloads would be dramatically reduced. Misloads are service failures, which may not mean that much to you, but may mean quite a bit to that couple waiting for documentation so that they can close on their first new house or the family going on vacation anxiously waiting for their passports to be delivered.</p><p></p><p>The only acceptable number for misloads should be zero.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 1145773, member: 12570"] First of all, I agree with you that costumers are idiots. I mean, have you seen some of the designs they make these actors wear? Secondly, customers couldn't care less what kind of hardship you feel that you are going through. They entered in to a contract with UPS when they placed their online order and they expect UPS to hold up their end of the bargain. It is really that simple. They could care less that you went out the night before and came to work with a hangover or maybe even still a little bit drunk. Thirdly, you do make one valid point. Tracking has made it much more difficult for UPS to hide their mistakes. You have no idea how many customers are either waiting by the door when I pull up to their house or tell me that they will see me on Thursday with their Victoria Secret. In the "good old days" we used to be able to hide our mistakes----not any more. Hell, they are even letting the idiots choose when they want their packages delivered. Can you imagine that----giving the customer a choice? What the hell were they thinking? Misloads are most certainly the problem. I do agree that if they gave the preload more time or if more of the PTers demanded their 3.5 that the number of misloads would be dramatically reduced. Misloads are service failures, which may not mean that much to you, but may mean quite a bit to that couple waiting for documentation so that they can close on their first new house or the family going on vacation anxiously waiting for their passports to be delivered. The only acceptable number for misloads should be zero. [/QUOTE]
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